Job Description

Workday Enterprise Application Engineer
Job Number: 21-02285
 
 
Use your skills where innovative technology solutions begin. Eclaro is looking for a Workday Enterprise Application Engineer for our client in Oceanside, CA.

 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

 Position Overview:
  • The Workday Enterprise Application Engineer will be responsible for supporting the HR, IT and other business users that use the Workday application and its data on a daily basis. Should be able to analyze data, business workflows, and business processes, to understand, investigate and resolve issues with Workday application, or fulfill end users' requests. Will need to work closely with Technical, Operations and Business (HR) teams to ensure successful maintenance and round-the-clock availability of Workday application as well as user education, training, and follow-up.
Responsibilities:
  • Accountable for the availability and accessibility of the Workday application, the underlying data and other ancillary / dependent systems, as per the organizational and business requirements and demands
  • Effectively articulate, document and communicate events, incidents, operational issues and their risks to the IT and Business stakeholders as well as senior leadership team members. Be accountable for their timely escalation, resolution and closure
  • Own the execution of Business Continuity and Disaster Recovery plans for the Workday application and report findings
  • Act as the technical liaison between operations teams, software engineers, project managers and consumers of Workday application, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing or upcoming solutions, monitoring, documentation and their supportability
  • Participate in the user acceptance testing of scheduled changes and projects to ensure smooth releases
  • Produce and analyze ITSM reports, identify improvement opportunities and influence their successful implementation
  • Identify trends, prioritize root cause analyses queues, finalize preventive actions and work with the delivery teams to prioritize development effort for periodic releases
  • Recognize process improvement opportunities and deliver them with automation
Qualifications:
  • BS degree in Information Systems, Computer Science, Computer Engineering or equivalent
  • 5+ years of solid, diverse relevant work experience in Application Support
  • 5+ years of supporting HR systems (Workday) is a must-have
  • Excellent communication and documentation skills
  • Must be familiar with ITIL and ITSM support processes and terminology
 

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro 


If interested, you may contact:
Tim Cusick
Tim.cusick@eclaro.com
646-755-9317
Tim Cusick | LinkedIn

 

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
 

Application Instructions

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