Job Description

Wireless Support Analyst

Want to be part of the Energy Industry? Eclaro is looking for a Wireless Support Analyst for our client in New York, NY. 

Eclaro's client operates one of the world's largest energy delivery systems, constantly at the forefront of innovations in developing technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Responsibilities:
  • The analyst will be responsible for distribution and Inventory keeping of over 18,000 wireless devices supporting the wireless needs of CECONY & ORU employees.
  • Analyst will be responsible for assisting employees picking up and setting up their new or replacement wireless devices, wireless device troubleshooting as well as receiving and reconciling inventory shipments as well as maintaining our wireless inventory data base.
  • Assignments in other business areas such as landline/ wireless billing and assisting in the wireless budget preparation will be necessary.
  • All candidates should recognize that Client is a 24 x 7 utility and must be willing to provide support during critical corporate events

Qualifications:
  • Provide a plus 1 customer experience to all employees
  • Perform inventory reconciliation and data base updating
  • Assist section staff in other billing, budgeting, analysis and all other assigned tasks
     
Preferred Skills:
  • Extensive background in wireless and mobility
  • Extensive background in customer service and support
  • Extensive knowledge of telecommunication carrier systems and processes
  • Experience/education in business administration and or finance
  • Experience with use of mainframe / Telecom Expense Management Systems
  • Telecommunications carrier relationships and system knowledge of Telecommunication, AT&T, Sprint service providers is a desired plus

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

Interested in applying? Contact Henry Zuniga at henry.zuniga@eclaro.com now.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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