Job Description

Wireless/Mobile Help Desk Analyst
Job Number: 19-06386
Want to be part of the Energy Industry? Eclaro is looking for a Wireless/Mobile Help Desk Analyst for our client in New York, NY. 

Eclaro's client operates one of the world's largest energy delivery systems, constantly at the forefront of innovations in developing technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!

  • The analyst will be responsible for distribution, support and Inventory keeping of all wireless devices supporting the wireless needs of employees.
  • Analyst will be responsible for assisting employees picking up and setting up their new or replacement wireless devices, enrolling in MDM software, wireless device troubleshooting as well as receiving and reconciling inventory shipments and maintaining our wireless inventory data base.
  • Assignments in other business areas such as landline/ wireless billing and assisting in the wireless budget preparation will be necessary.
  • All candidates should recognize that Client is a 24 x 7 and must be willing to provide support during critical corporate events (may include off hour support) 
  • Experience with Excel and inventory management
    • Experience with use of mainframe / Telecom Expense Management Systems
    • Extensive background in forward facing customer service and wireless support
    • Extensive knowledge of wireless telecommunication carrier systems and processes
  • Telecommunications carrier relationships and wireless carrier system portal knowledge. Namely Telecommunication, Telecommunication and Sprint 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro 

If interested, please contact:
Homer Ballega

Homer Ballega | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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