Job Description

Windows End User Technicians
Job Number: 21-10095
Use your skills where innovative technology solutions begin. Eclaro is looking for a Windows End User Technicians for our client in Redwood City, CA. 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
  • The primary role of the Windows End User Tech is to support end-user facing aspects of the corporate operation as it pertains to information technology.
  • The Desktop Support Specialist is a key member of the corporate IT operations staff with responsibility for the proper functioning of IT components.
  • This person has primary responsibility for all desktop configurations, help desk support, and some LAN support.
  • Additionally, they will be well versed in all operational processes and procedures and assist in improvements as necessary or requested.
  • This is a technical and hands on position that requires knowledge of computer support.
  • Microsoft Windows OS troubleshooting, Executive Support, some knowledge of network administration, as well as excellent customer service skills in order to assist end users with technology issues.
  • This person is responsible for maintaining and enhancing the company's corporate system environments, including hardware installation and maintenance; installing, upgrading, and supporting software and hardware; maintaining desktop security; monitoring and tuning of system resources; helpdesk troubleshooting and support; occasional 24x7 on call availability to quickly respond to IT issues as they arise; desk moves; maintaining and enhancing the corporate system infrastructure.
  • A minimum of 5 Years of Windows Computer Support and troubleshooting
  • Experience with Active Directory in large-scale production deployments
  • Performance monitoring, troubleshooting, and tuning skills
  • May perform routine system administration activities such as adding/modifying/removing user access, installing upgrades and patches, maintaining backups and restores, maintaining spreadsheets, HW/SW ordering, etc.
  • Ensure IT controls are in place and effective to satisfy internal policies and regulations.
  • Help to fulfill requests ranging from employee moves to software installations.
  • A positive attitude and excellent customer service skills.
  • Good networking fundamentals a plus.
  • Ability to function well within a team.
  • Self-motivator with ability to work independently
  • Ability to multitask and triage in a fast-paced environment
  • Results-oriented
  • Bachelor's degree of relevance or equivalent work experience
  • Ability to support Mountain View and San Francisco location
Required Skills:
  • 5 years of experience in Desktop Support, Helpdesk Support, Technical Support
  • Technical Support Level II, A+ certification is a plus to have
  • Windows 10 systems build experience
  • Microsoft Office Support - Word, Excel, Access, PowerPoint, Outlook, etc.
  • Basic knowledge of Network Connectivity, TCP/IP
  • Desktop Imaging, basic knowledge of hardware fundamentals Quest KACE experience is a plus
  • Basic knowledge of remote-control technologies is preferred, with experience in collaboration use such as Zoom
  • Basic knowledge of Windows Servers is preferred
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Greg Papalexis
(646) 849-5359
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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