Job Description

Voice Field Technician
Job Number: 21-16004
Use your skills where innovative technology solutions begin. Eclaro is looking for a Voice Field Technician for our client in Syracuse, NY. 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
  • IP Telephony (IPT) Voice Field Engineer with field experience to assist with Cisco IPT migration project.
  • Provide staging, setup, testing and documentation services on customer site in Syracuse, NY.
  • Provide Day 2 support including End User support, Moves, Adds, Changes, and troubleshooting.
  • Maintain inventory for project hardware and maintain inventory documentation
  • Mange Phone placement schedule
  • IP Phone Firmware Upgrade
  • Track Phone Inventory
  • Stage and deliver hardware required for migrations
  • Cisco IP Phone Placement
  • Remove PBX phones from user desks
  • Assist with post migration end user support phone use and features
  • Test Phone Connectivity
  • Troubleshoot post migration user related issues
  • Help Users with basic phone features
  • Serve as a liaison between the customer and the company, communicating issues and conveying customer feedback to engineering and ePlus Team
  • Following up with users to ensure issues and problem are resolved to their satisfaction
  • Assist in station data review and verification
  • Perform location IP technology refresh phone placement and network cable patching
  • Collect surplus phones and mange surplus inventory
  • Maintain location migration issues log
  • Shift work as required
  • Escalating problems when appropriate
  • Support System Engineers and Project Managers as required
Required Skills:
  • Hands on knowledge and experience in the implementation, design, and/or maintenance of IPT systems leveraging Cisco technologies.
  • Knowledge of LAN connectivity and cabling
  • Familiar with IP Telephones, use and features
  • Educational/Experience Requirements: HS Diploma or GED
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Tim Cusick
Tim Cusick | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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