Job Description

Voice/Data Engineer 4
Job Number: 21-06824
 
Help people live their best lives. Eclaro is looking for a Voice/Data Engineer 4 for our client in Trenton, NJ
 
Eclaro’s client runs a continuous, dynamic, and first-rate delivery of IT services to the public sector - giving people greater access to technology, allowing them to achieve more in their ventures and soar to greater heights. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Responsibilities:
 
  • Daily site monitoring
  • All call programming IVRs and Vectors
  • User maintenance stations, agent IDs, agent skills and call paths
  • Troubleshooting and tracing of calls
  • Create and maintain all voicemail for VOIP users
  • Develop system specifications and interfaces
  • Determine time estimates and schedule for work
  • Coordinate work with others on Telephony Team
  • Support of the systems specifications and interfaces
  • Work with users to ensure that solutions meet business requirements
  • Execution of all responsibilities with little direct supervision of Team Lead
  • Anticipate and resolve issues specific to the team
  • Identify and track issues, risks and action items
  • Create and provide content for operational documentation.
  • Utilize tools and any other environment specific tools necessary to create, test and implement.
  • Support installation of application releases into production as directed
  • Communicate accurate and useful status updates
  • Design applications to functional and technical standards
  • Work with Telephony team to gather and interpret user requirements into design specifications.
  • Develop system specifications and interfaces.
  • Determine time estimates and schedule for work.
  • Assist Team Lead or Test Team Lead in monitoring estimated-time-to-complete and actuals for assigned tasks.
  • Develop application designs in support of the systems specifications and interfaces, in coordination with the Office of Information Technology Telephony group.
  • Generally aware of new developments in industry and process and has the ability to apply them to work as appropriate.
  • Research problems before approaching the Team Lead
  • Ability to work in a team environment
  • Complete assigned tasks.
 
 
Required Skills:
 
  • Avaya Site Administration (ASA)/System Manager
  • Workforce Optimization (WFO)
  • Call Management Software (CMS)
  • Avaya Messaging
  • Virtual Hold
  • Proactive Outreach Manager
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
 
If interested, you may contact:
Steve Adams
Steve.Adams@eclaro.com
866-577-3379
Steve Adams | LinkedIn
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

Application Instructions

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