Job Description

Unified Communication Engineer
Job Number: 22-00145
Use your skills where innovative technology solutions begin. Eclaro is looking for a Unified Communication Engineer for our client in Davis, CA.
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • A UC Engineer for a Cisco Unity Interactive Voice Response (IVR) replacement project.
  • Will need to import department and staff contact information from Microsoft Active Directory into Cisco Unity for use in a Directory/Interview Handler(s) to facilitate an automated campus directory.
  • Will be also responsible for documenting the solution as well as cross-training existing Network Operations Center (NOC) staff on the maintenance and operations of the directory service.
Required Experience:
  • Must have expertise in:
    • Should be certified as a CCIE Collaboration.
    • Unity version 11.5, including Interactive Voice Response (IVR) and Directory Handlers and Interview Handlers
    • Cisco Unified Call Manager CUCM 11.5
    • Active Directory/LDAP synchronization for the IVR in CUCM and Cisco Unity
    • Tuning and customization of IVRs in Unity to improve usability and acceptance
    • Speech Synthesis Markup Language (SSML)
    • VoiceXML (VXML)
    • Unified Contact Center Express (UCCX) desired
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Tim Cusick
Tim Cusick | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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