Job Description

UC Engineer
Job Number: 21-11380
 
Use your skills where innovative technology solutions begin. Eclaro is looking for an UC Engineer for our client in Stanford, CA
 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:
  • Our client is looking for a UC Engineer to be responsible for operational oversight of all Cisco Unified Communications, Unity, Jabber/WebEx teams, Expressway, and Collaboration solutions in a multi-cluster campus environment.
  • This includes all technologies and services required for the enablement of secure and non-secure voice, video, and text messaging communications, video conferencing and web collaboration services.
  • The position will also guide continuous improvements to IT processes by working internally with Helpdesk and Network Operations teams, and externally with Cisco and its partners.
 
Responsibilities:
  • Gather functional/business requirements and definitions for IT Unified Communications service improvements
  • Provide project status on a regular basis as project team requires. Submit Project Charters for PMO approval. Perform day-to-day operational aspects of a project and scope
  • Create technical designs and specifications
  • Monitor and report on IT Unified Communications, Unity, Jabber/WebEx teams, Expressway and Collaboration services metrics
  • Tier 3 end user support for all Unified Communications (collaborative applications, mobile devices, video, and voice)
  • Perform front line troubleshooting Integrate and design all A/V for existing and future conference rooms, offices, and locations
  • Work with remote users (internal and external) to successfully connect with existing video conferencing equipment
  • Work with Cisco Technical Support, dedicated Account team and preferred VARs
  • Implement Unified Communications Applications into Enterprise solutions
  • Perform Unified Communications software and hardware upgrades
  • Document processes and procedures
  • End User Support/Training/Relations
  • Communicate effectively in person, over the phone, and through email
  • Installation for video conferencing and A/V equipment
  • Manage high profile meetings and events
  • Clearly translate and communicate information and concepts surrounding IT Unified Communications services between and across different groups and levels within and outside of the organization
 
Qualifications:
  • Degree in related discipline or relevant technical certifications. A combination of education and experience will be considered
  • A combination of certifications and relevant experience (CCIE Collaboration, CCNP Collaboration, CCDA, CCDP, or MCSE)
  • Knowledge of TCP/IP, VoIP and WAN networks
  • Excellent troubleshooting skills
  • Excellent written and verbal communication skills
  • 5 to 10 years Telecommunications/VoIP experience
  • Telecommunications design, implementation, project management
  • Cisco Unified Communications Manager (CUCM, CallManager) Unity, Jabber/WebEx teams, Expressway & CUCM IM&P installation, system configuration and troubleshooting
  • MUST have recent experience as Administrator for CUCM version 9.1 or greater
  • Cisco TelePresence video conferencing design, implementation, project management
  • Cisco Unity Connection installation, system configuration and troubleshooting for Unified Messaging deployments
  • Cisco WebEx Meeting Center administration
  • Cisco Telepresence Server, Telepresence Management System (TMS), Conductor installation, system configuration and troubleshooting
  • Experience deploying Cisco Jabber, 7800/8800 Series IP Phones and SX Series video endpoints
  • Working knowledge of Cisco integrations with CUCM and WebEx CMR/OBTP
  • Working knowledge of VMware as relates to Cisco Collaboration applications
  • Cisco VCS/Expressway installation, system configuration and troubleshooting for MRA, B2B & B2C deployments
  • Deployment of Cisco IOS voice features including DSP Resources, CUBE, SIP/H.323/MGCP/SCCP and SRST
  • Experience working with Service Providers
  • Some Networking experience is not required but would be preferred (Routers, Switches, Wireless End Points)
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
 
If interested, you may contact:
Tim Cusick
Tim.cusick@eclaro.com
646-755-9317
Tim Cusick | LinkedIn
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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