Job Description

Tier II IT Specialist
Job Number: 21-04005
 
Use your skills where innovative technology solutions begin. Eclaro is looking for a Tier II IT Specialist for our client in Oceanside, CA
 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Responsibilities:
  • Utilize excellent customer service skills and exceed customers' expectations when supporting local and remote users
  • Ensure proper recording, documentation, and closure for support tickets
  • Desktop Support: Install, configure, secure new computers
  • Applications support including installation, configuration, repairing and removing, Microsoft Office 365, Internet browsers, anti-virus, other/misc
  • Diagnose, identify, and troubleshoot issues in different OS. (Android OS, IOS, Windows OS and Mac OS X)
  • Assist in testing or evaluating different applications for functions, issues or process
  • Maintain and administer IT systems following established policies and procedures includes: business applications, desktop and laptop computers, wired and wireless networks, VoIP phones, cellular devices, and printers
  • Assist in establishing IT systems, policies, procedures, and knowledge-based documentation
  • Assist in implementing best practice policies and procedures
  • Perform other duties as assigned
 
Qualifications:
  • Work experience in providing help desk support using a ticketing system and SLA
  • Knowledge of remote-control software
  • Good interpersonal skills
  • Good communicator
  • Go-getter attitude
  • Flexibility to rotate through different technical skills (software, OS and hardware)
  • Ability to assess issues and provide best solution or workaround
  • Multi-tasking skills
  • Team player
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent
  • A+/Network+/Security+ certification preferred
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
 
If interested, you may contact:
Greg Papalexis
Greg.Papalexis@eclaro.com
646-849-5359
 
Equal Opportunity Employer:
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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