Job Description

Telephone HelpDesk Analyst
Job Number: 19-02428

Want to be part of the Energy Industry? Eclaro is looking for a Telephone HelpDesk Analyst for our client in New York, NY
Eclaro's client operates one of the world's largest energy delivery systems, constantly at the forefront of innovations in developing technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!

  • The System Analyst will provide support to callers with computer and telecom related issues. As a Telephone Support Analyst, 1st level support is needed for equipment troubleshooting, problem diagnosis and escalations for all of our customers at assigned locations
  • Interfacing with Client's 2nd & 3rd level support include such groups as Technology Support, Application Development, Exchange and Server Operations
  • The System Analyst must possess the ability to respond to large scale events, i.e. LAN failures, virus infections, etc. and follow critical escalation procedures to ensure proper notifications is given to all necessary contacts
  • The Analyst will have significant contact with our internal customers at all levels daily and will manage and respond to customer calls via the Client Service Manager ticketing system
  • The Analyst must ensure that all safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations
  • Desktop support experience required
  • Outlook troubleshooting skills
  • Understanding of mail flow and protocols
  • Exchange Architecture and server roles preferred
  • Should have knowledge in supporting mobile devices to work with corporate emails
  • Help Desk experience is preferred
  • Will work remotely on company PCs, laptops, tablets and software
  • Peripheral troubleshooting is also required which include scanners, printers, MiFi devices and various other wireless devices
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Homer Ballega
Homer Ballega | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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