Job Description

Reference # : 18-09564Title : Technical Customer Service Specialist
Location : Tucker, GA
Position Type : Contract
Experience Level : Start Date / End Date : 10/29/2018 / 01/28/2019
Assignment Detail
Industry:Imaging & PhotographyJob Category:Administration / Customer Service
Description
Technical Customer Service Specialist

Be at the forefront of innovations in technology Eclaro is looking for a Technical Customer Service Specialist for our client in Tucker, GA.

Eclaro’s client has almost a century’s legacy of workplace innovation - delivering products, services, and solutions that help businesses grow, improve quality of life, and drive sustainability. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities:
  • Responds to incoming support incidents (i.e. telephone, chat, email, text and video) in a timely, professional manner
  • Evaluates incoming issues and gives assistance utilizing the appropriate support information and documentation
  • Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system
  • Entries are accurate, detailed, and include all required fields
  • Completes all required administrative tasks in an accurate and timely manner
  • Utilizes correct escalation procedures on all irresolvable issues outside the range of his/her expertise
  • Reviews all technical information pertaining to supported products, including new and updated information as it becomes available
  • Utilizes available lab equipment and other resources to effectively troubleshoot issues
  • Returns resources to proper working condition when through
  • Maintains/renews industry certifications
  • Performs other duties as assigned

Qualifications:
  • High school diploma or equivalence
  • BS Degree
  • Technical school graduate
  • Electronics training, or equivalent experience 3 years technical experience doing hands on electronics repair
  • One of the following Industry certifications:
    • A+, Network+
    • MCTS
    • Security +
    • MCSA, CCNA
    • Linux +

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

Interested in applying? Contact Joy Retanan at (646) 695-2949 or at http://www.linkedin.com/pub/joy-retanan/85/4ba/333 or send your resume to Joy.Retanan@eclaro.com now.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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