Job Description

Technical Analyst
Job Number: 19-08767
Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for a Technical Analyst for our client in Bannockburn, IL.
Eclaro’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
  • The Technical Analyst II coordinates technical aspects of information systems processes and projects.
  • Responsibilities include supporting help desk triage, control and inventory of IT assets throughout the enterprise, support of client’s server/network/telecom operations and IT infrastructure, and performing maintenance and research of IT initiatives.

  • Support IT staff in provisioning, installation/configuration, operation, and maintenance of enterprise system hardware and software and related infrastructure Participation on projects is focused on but not limited to infrastructure expansion and technology refreshes.
  • Repair and recover from hardware or software failures.
  • Coordinate and communicate with impacted constituencies and escalate accordingly to appropriate IT staff.
  • Provide technical expertise and assist in systems design, validation and implementation.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Manage user based access on Donor Information System applications, servers, services, and appliances.
  • Develop, maintain, and update help desk and laptop/desktop configuration procedures.
  • Assist project teams with technical issues in the implementation and use of technology Monitor all internal information systems and assist in required maintenance.
  • Comply with data integrity & business ethics requirements.
  • Ensures that system hardware, operating systems, software systems, and related procedures adhere to quality standards and SOP's.
  • Ensure that departmental equipment is maintained in good working condition and that departmental area(s) are maintained in a clean and orderly condition.
Required Qualifications:
  • A+, Network+, or Security+ certification, or Associates Degree (A.S.) in a computer related field such as CIS, MIS, or related is required.
  • Other certifications considered.
  • Minimum 3 years of experience in a help desk or IT related customer service role with networking and user administrative duties in a corporate setting.
  • Experience in pharmaceutical/biotechnology industries.
  • Technical project management experience a plus.
  • Knowledgeable in industry regulations and standards.
  • Good interpersonal communication skills and the ability to work with all levels of an organization. Strong customer service skills.
  • Ability to read, write, speak and understand English required.
  • Must be able to travel 20%.
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Djerald Flores

Djerald Flores | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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