Job Description

Systems Support/Help Desk Engineer
Job Number: 19-11529
 
Use your skills where innovative technology solutions begin. Eclaro is looking for a Systems Support/Help Desk Engineer for our client in Los Altos, CA
 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Required Qualifications:
  • Well Rounded IT Support Engineer – Level 2-3 Support, including helpdesk support for company's IT and operations staff
  • Desktop support of Linux, MacOS and Windows desktop machines
  • Linux Ubuntu experience
  • Break/fix support, resolve open tickets, experience with ServiceNow is a strong plus
  • Solid understanding of networking fundamentals: Assist in supporting network infrastructure including WAN, network switches, wireless networks, routers, and firewalls
  • Support of company audio/visual systems
  • Assist in supporting cloud-centric ecosystem that company operates
  • Maintain the availability and security of infrastructure through routine maintenance and system patching
  • Good documentation skills
  • Great communication skills, customer service oriented, takes initiative
  • Experience with Jira is a plus
  • Other items in their environment good to know:
    • AWS shop
    • Jenkins
    • Github
  • Years of experience: 5+ years
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
 
If interested, you may contact:
Jeanine Hastings
jth@eclaro.com
646-755-9303
Jeanine Hastings | LinkedIn
 
Equal Opportunity Employer:
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
 

Application Instructions

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