Job Description

System Support and Help Desk Engineer

Job Number: 21-12167


Use your skills where innovative technology solutions begin. Eclaro is looking for a System Support and Help Desk Engineer for our client in Los Altos, CA.


Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!


Required Qualifications:

  • Well rounded IT Support Engineer Level 1-2 support, including helpdesk support for company's IT and operations staff
  • Onboarding/off-boarding for employees
  • Desktop support of Linux, MacOS and Windows desktop machines
  • Linux Ubuntu experience desktop support side
  • Break/fix support, resolve open tickets, experience with ServiceNow is a strong plus but any ticketing system is OK
  • Solid understanding of networking fundamentals: Level 1 troubleshooting
  • Support of company audio/visual system basic fundamentals
  • Assist in supporting cloud-centric ecosystem that company operates
  • Maintain the availability and security of infrastructure through routine maintenance and system patching
  • Good documentation skills
  • Great communication skills, customer service oriented, takes initiative
  • Right attitude and willingness to learn
  • Experience with Jira is a plus


If hired, you will enjoy the following Eclaro Benefits:

  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro


If interested, you may contact:

Greg Papalexis



Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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