Job Description

System Administrator - Level II
Job Number: 21-14857
 
Use your skills where innovative technology solutions begin. Eclaro is looking for a System Administrator - Level II for our client in New York, NY
 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:
  • As a member of the infrastructure team, the System Administrator Level 2 maintains servers and enterprise applications.
  • Sets up and configures laptop and desktop hardware, as well as, configures, manages, supports, and troubleshoots the virtual desktop infrastructure.
  • Is skilled in configuring and troubleshooting both desktops and servers in a VMware environment.
  • Monitors the help desk queues, provides hands on Level 1 and Level 2 support and dispositions help tickets to the appropriate other members of the IT department.
  • Supports all desktop equipment and applications, video conferencing equipment, and printers.
 
Responsibilities:
  • Provide superior Customer Support to Corporate Executives and Staff
  • Provide support for VMware Horizon View Cloud desktop environment, some experience a plus
  • Support bring your own device (BYOD) applications installed and running on personal and corporate smart phones and tablet devices
  • Install, configure, and maintain Microsoft Office Professional and all other desktop applications used by the Institute's staff
  • Support and maintain all laptops and desktops hardware, software, and printers
  • Provide support for file and print services
  • Maintain standard laptop and desktop configuration images utilizing current imaging solution documentation and deployment procedure
  • Provide support for Cisco Web Conferencing systems before and after meetings and events
  • Troubleshoot e-mail issues and escalate issues related to the e-mail server to e-mail server administrators
  • Work on and complete special projects
  • Information Security Responsibilities:
    • Attend/complete assigned information security training by the designated completion date
    • Read and adhere to published ISMS policies and procedures
    • Report timely any observed violations of ISMS policy - or known encroachments on information security - to your department leader and/or the Information Technology Department.
 
Qualifications:
  • Bachelor's degree in Computer Science or Engineering, or eight years of experience in Microsoft Windows Server administration and Windows desktop support
  • Microsoft systems certification desired
  • 3+ years IT helpdesk experience
  • 2+ years deploying and managing Windows laptops
  • Basic knowledge of MDM solutions
  • Strong knowledge of Microsoft Windows networking, TCP/IP, DHCP, DNS, GPO's
  • Knowledge of database and web server technologies a big plus
  • Exceptional customer service skills
  • Must be a self-starter with a burning desire to excel, working outside of normal business hours as required to complete assigned tasks
  • Requires excellent communication skills, analytical ability, sound judgment, and excellent time management skills
  • Must possess the ability to work effectively with customers, staff, IT management, and managers from all departments
  • Superior troubleshooting skills while working hands on at a help desk
  • Ability to work under stress with time-critical deadlines and high expectations
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
 
If interested, you may contact:
Homer Ballega
homer.ballega@eclaro.com
2013759070
Homer Ballega | LinkedIn
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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