Job Description

Support Technician
Job Number: 19-05090
 
Be part of the Financial Services Industry. Eclaro is looking for a Support Technician for our client in Austin, TX
 
Eclaro’s client is one of the largest Insurance Brokerage and Consulting Firms in the United States. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:
  • The Support Technician serve as the first point of contact for employees seeking technical assistance for computing and phone issues
  • Provide technical support over the phone and in person, and maintain the smooth operation of the computer facilities.
 
Responsibilities:
  • Maintain and troubleshoot PC network connectivity in order to provide maximum uptime
  • Follow standard Support Technician operating procedures; accurately log all Support Technician requests using call tracking software.
  • Setup and test PC's for new and / or existing users
  • Research and make recommendations for new software and hardware as needed
  • Respond to user hardware and software problems
  • Research, download, and test patches, upgrades, and service packs to all hardware and software under the direction of the supervisor
  • Test and document corporate initiatives as assigned by Manager
  • Assist with management of mobile devices
  • Other items as assigned
 
Qualifications:
  • General Network structure, design and administration
  • Thorough knowledge of Windows Operating Systems (XP/7)
  • Thorough knowledge of Microsoft Office Suite (2003/2007/2010)
  • Enterprise level AntiVirus experience
  • Enterprise level VPN experience
  • Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases
  • Experience with PC hardware build and troubleshooting
  • Familiarity with mobile devices (smartphones/tablets)
  • Strong customer service orientation
  • Good attitude and a desire to help others
  • Proven communications and interpersonal skills
  • Thorough problem solving skills
  • Ability to train new individuals, transfer knowledge, and assume new responsibilities.
  • Dependability
  • Active Directory management
  • Microsoft Deployment Tool imaging console
  • Hardware knowledge for Dell workstations/laptops
  • File manipulation, shared files/folders networking
  • Blackberry, Android, and iPad familiarity
  • Experience with LaserFiche or any document imaging software
  • Experience with Microsoft Office Macros (creation and installation)
  • BA or BS degree preferred or equivalent experience
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
 
If interested, you may contact:
Al Roper              
Al.Roper@eclaro.com   
646-695-2953

Al Roper | LinkedIn
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online