Job Description

About the Role

The Asset Management Support Center Analyst role is responsible for taking a detailed inventory of software and hardware assets. Utilize the information gathered to assist with decisions concerning Technology related purchases and redistribution of those assets to the organization. Support the organization in eliminating waste and increase efficiency by making the best use of existing asset resources. Develop and maintain an organizational structure for hardware assets. Provide a high level of support to the internal customer when responding to ticket request and incidents. Analyze and evaluate Enterprise-wide tools to ensure a cohesive approach to utilization within the technology space.

This position also requires the analyst to be highly effective with interpersonal communication, relationship building and problem solving. There is an expectation that the individual's skill set will allow for contributions to the internal knowledge base in support of problem resolution. Assist when required in cross-training peers and aide Tier 1 analysts in resolving issues when first presented without escalation, where possible. During weekly staff meetings the analyst will provide meaningful contribution to the team's discussion surrounding process improvement and future departmental goals and strategies.

Responsibilities:
Provides accurate, consistent, creative, and timely solutions to user problems of moderate to advanced technical difficulty to ensure continued user productivity both in local and remote environments. These solutions should be based upon internal standards and procedural guidelines. Responds to escalated problems, referred by first level support personnel with all work being appropriately recorded and documented.
Provides Off Hours support as needed for moves and special projects.
Supports all Client supported software and hardware, including desktops, laptops, PC/MAC OS, Productivity Office Suites, and Business Information Systems
Operational responsibilities may include move coordination, conference support, etc.
Provides input to processes, procedures, and service descriptions to increase customer satisfaction and to prevent frequently recurring problems, and communicates processes, procedures, policies, and service descriptions to facilitate increased customer satisfaction.
Assists in special program-related issues as needed, with the flexibility to change focus as necessary.
Ensuring quality control throughout the lifecycle of all company Technology assets by developing and implementing appropriate procedures to track and manage them.
Maintaining databases and records of information such as licenses, service agreements, and warranties for the organization's software and hardware.
Perform daily and long-term operational and strategic management of hardware and software
Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in different software tools
Generate and distribute various reports, including compliance reports on current assets and their status; also perform trend analyses

Qualifications needed for the role

Education/Experience:
4+ years' experience in Information Technology with a broad range of exposure to the support of server or desktop software and hardware
4 years' experience in technology asset management and internal customer support.
Demonstrated competency through training or application of Information Technology contract administration, purchasing or procurement.
Familiarity and technical competence with asset management software and/or inventory-tracking systems, such as Client Asset Center or Altiris.
General knowledge of accounting, finance, marketing, and logistics.
Bachelor's degree preferred.
Related Skills & Other Requirements:
Willingness/ability to work off-shifts (evening, night-time, weekend)
Strong analytic and organization skills are essential.
Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
Ability to provide a high level of customer service.
Experience at working both independently and in a team-oriented, collaborative environment.
Demonstrated skills with office automation tools and end-user database software and utilities.
Strong written and oral communication skills.
Strong interpersonal skills.
Strong organizational skills.
Requires successful completion of a personal background check.
Requires use of a wireless handheld device.

Application Instructions

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