Job Description

Sr. Technical Manager
Job Number: 19-07311
Grab the opportunity to achieve your full potential! Eclaro is looking for a Sr. Technical Manager for our client in Charlotte, NC.

Eclaro’s client is one of the world's largest financial institutions, committed to providing the tools and services that bridge the gap between customers and their goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

  • Portfolio Financials:
    • Financial oversight for GTST initiative funding, include network and external funding.
    • Provide financial management requirements and support to the Program Leads within Payment and Core Cash Tech Team.
    • Managing initiative financials and ensuring forecast accuracy, monthly balancing, financial transfers, network/external funding, financial challenges and walk forwards.
    • Managing risk/opportunity actions, variance reviews, spend analysis, burn rates
    • Escalation and remediation action for financial issues
    • Coordinate with LOB on portfolio financials and actions required (reviews, address risk/opportunities, prioritization, etc.)
    • Portfolio Rebalance routines
    • Research charges hitting closed projects and assist with corrective actions
    • Software Capitalization quarterly review
    • Closed and Completed projects/programs processing, new projects/programs approvals
    • Ad-hoc request (OCNI, achieving projects, c/cc availability for projects, etc.)
  • Strategic Planning
    • Facilitate strategic planning activities
    • Work with LOB and Tech partners on yearly planning requirements (Reporting, MTM submission and materials, reviews and analysis)
    • Build Portfolio structure for the foundation for the new year
  • Work Intake
    • Gather Nexus dispatched projects weekly and pre-screen projects for impacts
    • Send out list of projects for the week to be reviewed and invite identified project owners to present during the weekly call
    • Facilitate weekly impacts call and follow up with assignees for Gather Estimates items
    • Ensure estimates and records match; send out confirmation email to requester; update intake record once approval is received
    • Validate intake requests records are forecasted
    • Pending intake requests utilized for financial planning based on probability or approval
  • Reporting
    • Provide weekly High Confidence report to Tech Exec / BSM (BSM responsibility)
    • Prepare and communicate project and program forecasts and actuals (internal to team)
  • Resource and Expense Planning and Forecasting
    • Manage, execute and/or oversee all monthly forecasting and headcount routines and tools for TE teams
    • Validate and/or align resources and expenses to approved Work Intake items; reconcile variances
    • Manage and/or oversee all vendor and 3rd party contract requests, validate financing and forecasting
Required Experience:
  • Strong mix of technology and business education and experience
  • Must have people management and people development experience
  • Demonstrated experience leveraging relationships with organizational leaders and executives to drive customer service root cause analysis and action planning processes
  • Experience establishing employee and leader development activities or material to improve the client experience
Preferred Experience:
  • 10+ years in Technology / Financial industry (treasury/payments technology experience)
  • Experiencing building and/or managing a program office framework
Required Skills:
  • Excellent interpersonal and relationship-building skills with the ability to communicate effectively with senior managers
  • Ability and desire to think creatively to deliver business results both independently and as part of a team
  • Strong communication skills: written, verbal, visual presentations and effective listening skills
  • Ability to analyze client feedback and translate into business strategies and tactics
  • Ability to integrate with lines of business and channel process leaders to implement process improvement activities
  • Familiar with industry bench marking and/or client service recognition programs (e.g. JD Powers)
  • Strong written and verbal communication
Preferred Skills:
  • Knowledge of Financial Services, banking, Channels and Payments Systems knowledge
  • Working familiarity with PPRT, PCM Web, Changescape and Client Enterprise Change standards, Agile and Safe Methodology
If interested, you may contact:
Brigette Marks
Bridgette Marks | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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