Job Description

Solution Systems Engineer (Office 365)
Job Number: 21-15131
Find your next opportunity in the Financial Services Industry. Eclaro is looking for a Solution Systems Engineer (Office 365) for our client in Lebanon, NJ.
Eclaro's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US.  If you’re up to the challenge, then take a chance at this rewarding opportunity!
  • Office 365 Engineer will be responsible for designing, implementing, maintaining and supporting audio/video conferencing components for the client collaboration platforms including O365 services (Skype, Teams), Webex, Zoom and Polycom. Coordinate and lead video conferencing infrastructure installations, conferencing production changes, report/document platform issues, ensure knowledge transfer occurs between engineering and operations staff, and identify opportunities to enhance/optimize/improve overall service to the clients.
  • Responsible for operational and service management processes to ensure that quality, efficiency and agility goals are achieved.
  • Must have experience with designing, implementing, maintaining and supporting collaboration components in Office 365, Zoom, Polycom, Webex and associated infrastructure, including all related applications, servers and services.
  • Need to maintain a high level of ownership and investment in tasks associated with both new and ongoing collaboration-based needs within the IT environment.
  • Must be able to lead efforts in troubleshooting, remediating and optimizing collaboration-based issues, while also working with engineering requirements and providing strategic recommendations to management.
  • Employ excellent written and verbal communication skills and an ability to work closely with other engineers and administrators in order to ensure smooth transitions and tight coordination amongst users and stakeholders.

Required Experience:
  • 8+ years of training experience in an enterprise collaboration environment with end-user application support experience
  • Working knowledge of integrating Office 365, Exchange, Skype, Teams, Zoom, Webex, and Polycom
  • Experience with design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components
  • Expertise with professionally coordinating and assisting customer support (tier-1 or tier-2) personnel with O365 related incidents and tasks
  • 2+ years of developing information system design, governance, process, procedure documentation
  • Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems
  • Can convey complex and technical issues to diverse audiences, orally and in writing, in a manner that is easily understood, authoritative, and actionable for the business; actively listens to peers' input.
  • Strong analytical and problem-solving skills; acts decisively and swiftly, identifies problems and drives towards solutions.
  • Must be able to collaborate effectively with other senior architects, support personnel and Managers within the organization
  • Must have a solid technical infrastructure experience, strong project management acumen and excellent vendor management skills, in addition to a superior service-oriented approach to infrastructure operations.

  • Broad knowledge of other Microsoft systems infrastructure products
  • Must have excellent Customer Service skills
  • Proficient experience with modern authentication remediation with inclusion of multiple modern browsers, Microsoft Office 365 ProPlus, client profile migration, and mailbox migration experience.
  • Understanding of legacy authentication scenarios preferred
  • Experience providing user guidance, documentation, and consultation
  • Excellent written, oral, interpersonal, and presentational skills
  • Excellent analytical and problem-solving abilities
  • Experience working in a team-oriented, collaborative environment

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Carlo Flores        
Carlo Flores | LinkedIn
Equal Opportunity Employer:
 Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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