Job Description

ServiceNow Service Mapping SME
Job Number: 21-03989
Use your skills where innovative technology solutions begin. Eclaro is looking for an ServiceNow Service Mapping SME for our client in Houston, TX. This is a remote position with travel involved.
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

  • Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping and Cloud Management.
  • Construct manual business service maps with relationships and dependencies.
  • Troubleshooting Credentials, Connectivity and Firewall access.
Required Qualifications:
  • Minimum of 5 years' experience with Configuration Management
  • Hands on experience with ServiceNow ITOM implementations
  • Knowledge of ServiceNow CMDB Architecture
  • Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
  • Acquaintance with Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware
  • Scripting knowledge: JavaScript, Bash Shell, PowerShell, Basic Understanding of network concepts (routers, switches, firewall, NAT, load balancing)
  • Knowledge of Web Application Servers, Load Balancers, Databases, Server Virtualization, and Data Visualization solutions
  • Knowledge of protocols, i.e., HTTP, TCP, SNMP, SOAP, and REST Knowledge of databases and connectors
  • Basic knowledge of virtualization/containerization software
  • Experience integrating with tools to federate data into the CMDB
  • Intermediate to deep understanding of Ruby and Java RegEx
  • Experience working with NetBrain, ScienceLogic or True Sight and Infoblox a plus
  • Strong written and verbal communication
  • Good interpersonal skills, including collaboration, communication, relationship building, and negotiation 

Preferred Skills:
  • JavaScript, AngularJS, Jelly Scripting and Glide
  • Windows Scripting, PowerShell, SSH and SNMP
If interested, you may contact:
Steve Adams                                                     
Steve Adams | LinkedIn

Equal Opportunity Employer:
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.  

Application Instructions

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