Job Description

Reference # : 18-01020Title : ServiceNow Administrator/Developer
Location : Arlington, VA
Position Type : Contract
Experience Level : Start Date / End Date : 02/01/2018 / 06/30/2018
Assignment Detail
Industry:GovernmentJob Category:Application Development
ServiceNow Administrator/Developer
Eclaro is looking for an ServiceNow Administrator/Developer for an opportunity for our client in ARLINGTON, VA.
Statement of Work:
  • ITSM Project within the USAID IT O&M Program that will implement a new ITSM tool and integrate ITIL best practices for Problem, Change, Incident, Asset, and Configuration Management within USAID.
  • The USAID Program is focused on the Operations and Maintenance of USAID IT infrastructure and applications including:
    • Service Desk
    • Network Administration
    • System/Server Operations
    • Security Administration
    • Inventory/Asset Management
    • Device Management
    • Application O&M
    • Engineering
  • Software Application Development

Task Description:
  • The client is engaged in ITIL Transformation and has implemented ServiceNow that focuses on the following ServiceNow areas: Problem, Change, Incident, Service Catalog, Discovery, SLAs, as well as Asset and Configuration Management.
  • This role is for a technical lead that can maintain and enhance the existing configured applications as well as assist in the implementation of the new ServiceNow features.
  • The maintenance work will be heavy on break/fix, OAM work, via incident/problem/request tickets.
  • ServiceNow development should be a core skill to support the break/fix and potential enhancements.
  • The ServiceNow Administrator/Developer:
    • Leading the technical development of ServiceNow
    • Producing management information from ServiceNow, including KPIs and reports
    • Troubleshooting and maintaining existing configuration
    • Developing Functional and technical designs for a ServiceNow Solution
    • Developing custom workflows within ServiceNow as needed
    • Assist with the implementation of ServiceNow Discovery
    • Assist with training from a technical stance as needed
  • The ServiceNow Administrator/Developer should have a strong developing ServiceNow as well as some ITIL, ITSM, or Service Desk COTS tools.
  • Experience with ServiceNow Discovery desired but not required.

Required skills/Level of Experience:
  • ServiceNow Design and Development (ServiceNow) ? 1 ? 3 years
Nice to have skills:
  • ServiceNow Discovery Experience ? 1-3 years
  • ITIL Tool Design and Development ? 3 ? 5+ years

Minimum DoD Secret Clearance required.

ECLARO is a company that delivers talent. We provide fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including: Consulting, Professional Hire, Global Integrated DeliveryTM and Managed Services. ECLARO recruits and manages a staff of highly skilled individuals in an array of specialized disciplines. This approach enables our clients to leverage new opportunities, respond to increased and changing demands and increase their profitability. Please visit to see why the Right People are The AnswerTM.

Specialties: Customized solutions for Human Capital and Talent Acquisition, Permanent placement and retained search, Recruiting, Staff Augmentation, Contract Labor, Managed Services, RPO, MSP, VMS, IT solutions, management and support, offshore business process outsourcing.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Industry: Staffing and Recruiting
Type: Privately Held
Company Size: 501-1000 employees
Founded: 1999

Application Instructions

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