Job Description

Service Desk Analyst
Job Number: 21-16778
 
Use your skills where innovative technology solutions begin. Eclaro is looking for a Service Desk Analyst for our client in Houston, TX.
         
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • Responsible for answering technical support calls and responding to emails from the customers, providing Level 1 technical assistance directly to the client’s customer base.
  • Provide accurate and efficient problem diagnosis, description and tracking through resolution.

Responsibilities:
  • Provide excellent customer service to our customers, at all times
  • Respond to customer inquiries in person, electronically and via phone
  • Troubleshoot, problem solve and resolve customer issues
  • Document, track and monitor problems to ensure resolution in a timely manner
  • Work in a team environment and participate positively with the team
  • Update customers when issues are resolved
  • Update relevant issue tracking systems appropriately
  • Mentor and/or train Service Desk Analyst's
  • Handle confidential matters and information professionally
  • Conduct business in a professional, competent and ethical manner
  • Adhere to corporate policies and procedures
 
Skills:
  • Strong verbal communication skills
  • Strong written communication skills
  • Must be motivated towards constantly improving their technical skills
  • Knowledgeable in use of MS Excel, Word, Outlook
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications; ServiceNow experience a plus
 
Qualifications:
  • High School Diploma required
  • One year of Customer Service experience required
  • Any one of the following:
    • Two years of Service Desk / Help Desk experience
    • An associate degree 
    • Any relevant IT certification
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Jeanine Hastings  
jth@eclaro.com   
646-755-9303
Jeanine Hastings | LinkedIn
 
Equal Opportunity Employer: 
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online