Job Description

Service Desk Analyst
Job Number: 21-10760
Use your skills where innovative technology solutions begin. Eclaro is looking for a Service Desk Analyst for our client in Virginia Beach, VA.
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
  • Responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the client’s customer base.
  • Provide accurate and efficient problem diagnosis, description and tracking through resolution.
  • Provide excellent customer service to customers at all times
  • Respond to customer inquiries in person, electronically and via phone
  • Troubleshoot, problem solve and resolve customer issues
  • Document, track and monitor problems to ensure resolution in a timely manner
  • Work in a team environment and participate positively with the team
  • Update customers when issues are resolved
  • Update relevant issue tracking systems appropriately
  • Internal Control responsibilities vary by role and are subject to change.
  • Handle confidential matters and information professionally
  • Conduct business in a professional, competent and ethical manner
  • Adhere to corporate policies and procedures
  • Strong verbal communication skills
  • Strong written communication skills
  • Must be motivated towards constantly improving their technical skills
  • Knowledgeable in use of MS Excel, Word, Outlook
  • High School diploma required
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications; ServiceNow experience a plus
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Doron Semaza

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.  

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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