Job Description

Senior Technical Training Specialist
Job Number: 21-15374
 
Ready for a rewarding opportunity in the Financial Services Industry? Eclaro is looking for a Senior Technical Training Specialist for our client in Jersey City, NJ. 
 
Eclaro's client is a market-leading insurance company, providing property, casualty, and specialty insurance services within the United States. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:
  • Client seeks a creative Senior Technical Training Specialist to join its Learning & Development team. This role develops, implements, and delivers technical training materials and initiatives in alignment with business units needs.
  • The individual analyzes and determines training needs, administers plans, procedures, and programs to meet training needs and challenges.
  • Responsible for curriculum development and adaptation; collaboration with Human Resources, business unit leads, subject matter experts, and Legal.
  • This position requires at least 5 years of knowledge and experience within either Underwriting or Claims.
 
Responsibilities:
  • Responsible to develop, deliver, implement and improve Client's Technical Training Materials for Underwriting/Claims/Finance/IT/etc., focusing on eLearning and distance learning solutions.
  • Form strategic partnerships with business unit leadership and subject matter experts; and use business unit data to identify and target areas for training development.
  • Provide performance scorecards, stakeholder dashboards, and ad-hoc reporting that demonstrate learning effectiveness.
  • Forecast and communicate potential project outcomes to senior leaders.
  • Perform needs analysis, identify learning skills gaps, and develop technical training solutions.
  • Develop learning strategies; organizing, developing, revising, and updating all aspects from a course to a curriculum (i.e., storyboards)
  • Create and maintain a continuous cycle of improvement; evaluating produced materials based upon needs and/or a determined cycle for revisions and updates.
  • Make sure projects are completed within specified deadlines while adhering to established company standards.
 
Required Skills:
  • Must have the ability to take in technical issues and be able to provide solutions.
  • Proven working experience in designing learning solutions that measurably improve performance.
  • Expert in adult learning theory and principles of instructional design.
  • Ability to thoughtfully apply the use of technology to enhance the learning process.
  • Ability to think critically and be innovative in design
  • Ability to build relationships with the business at all levels
  • Experience creating robust programs with multiple modalities
  • Excellent interpersonal, written, verbal and presentation communication skills
  • Proficiency using Microsoft Office suite of tools
  • Excellent communications skills
 
Qualifications:
  • Bachelor's degree in instructional design or related field, or relevant work experience required. Graduate level degree preferred.
  • Must be knowledgeable within either Underwriting or Claims and have a minimum of 5 years work experience.
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
 
If interested, you may contact:
Heckle Tulab
heckle.tulab@eclaro.com
2128047460
Heckle Tulab | LinkedIn
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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