Job Description

Senior QTO (SD-CS) Lead
Job Number: 21-04875
 
Use your skills where innovative technology solutions begin. Eclaro is looking for a Senior QTO (SD-CS) Lead for our client in West Palm Beach, FL.
 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:
  • Onsite senior QTO (SD-CS) Lead
  • Use of consulting skills, business process knowledge
  • SAP SD application expertise and understand client's business environment mapped to SAP ERP
  • Understanding of SAP CS process and Variant configuration is must
  • Achieve client expected business results
 
Qualifications:
  • Graduate Engineer from reputed college
  • Around 12+ years SAP experience and minimum 2-3 full life cycle implementations (prior experience defining/implementing worldwide solutions across multiple legal entities in a highly complex systems and project environment) including hands-on design and configuration
  • At least 3 years of functional experience in Sales domain
  • Hands-on SAP SD configuration experience with focus on SD Sales Process, Enterprise structure, Sales processing, Delivery & Shipping processes, Pricing Process, Debit & Credit Memo and Returns Processing Credit Management, Integration of SD with other modules,
  • Strong End-to-End SD functional knowledge and technical acumen for SAP ECC 6.0
  • Extensive experience in configuration and testing of Sales & distribution module w.r.t Sales Order, Delivery, Shipment, Billing, Pricing and Invoice processing, CRM, WCEM, Integration with satellite system like Sabrix, Vistex, Salesforce, etc preferred
  • Strong exposure to Financials, Procurement process, and experience in integration of FI-MM and FI-SD
  • Worked on SAP integration/interfaces Methodologies as BAPIs, FTP, ALE/IDOCs, JDBC, PI/PO and EDI integrations between ECC and satellite systems including CRM/WCEM.
  • Knowledge of SAP CS Contract Process, Service WorkOrder, Delivery & Billing Process
  • Good understanding of Variant configuration with respect to SD
  • At least 5 years of Experience in supporting SAP ERP at large client engagement
  • Experience and knowledge of key integration points between SAP modules
  • Experience in managing team of 10plus people in onsite-offshore model
 
Responsibilities:
  • Facilitate the implementation and support of SAP modules to enhance the clients' business functionality
  • Analyse the current business processes and scenarios of the client and recommend/develop solutions to meet the client's needs
  • Act as liaison with client for troubleshooting: investigate, analyse, and resolve software problems
  • Help develop necessary modifications/enhancements to address clients' needs
  • Guide end-users on 'how to do' basic transactions in SAP system and solve problems
  • Able to understand the issues/tickets, get Root cause for the problem and categorize them into respective functions
  • Understand the different Severities and Priorities based on the Level of issue
  • Understand the different SLA's and coordinate with support team for expediting the resolution of tickets
  • Ability to Coordinate with Business users and Support team
  • Ability to escalate the issues to the next level and keep the users updated about the progress of the issue.
  • Proactively provide overall feedback to Production Support Manager
  • Ability to search for similar problems in the database and suggest resolution as applicable or pass it on to right stream of next level of support for quick resolution
  • Understands interfaces/batch jobs working
 
If interested, you may contact:
Steve Adams
Steve.Adams@eclaro.com
866-577-3379
Steve Adams | LinkedIn
 
Equal Opportunity Employer:
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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