Job Description

Senior Production Support Engineer
Grab the opportunity to achieve your full potential! Eclaro is looking for a Senior Production Support Engineer for our client in Charlotte, NC.
Eclaro’s client is one of the world's largest financial institutions, committed to providing the tools and services that bridge the gap between customers and their goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
  • Supports the 24x7 day-to-day maintenance of the infrastructure application systems in operation, including tasks related to identifying and troubleshooting application and data issues and issues resolution or escalation
  • Ensure Handover / takeover from/to Shift on pending issues and ensure effective resolution
  • Performing root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages
  • Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates
  • Performing testing and shakeout procedures during/after active incidents or deployments during or after regular business hours
  • Manages activities related to maintenance of the application systems that are running the daily operations of the firm
  • Manages the production changes in a collaborative environment in accordance with lifecycle methodology and risk guidelines and data management
  • Develop custom automation in order to streamline support processes
  • Strong problem root cause diagnosis skills and desire to learn products, applications and technology
  • Ability to work as part of a team - Candidate will work closely with both the Engineering, Development and other Operational teams
  • Monitor Production environments / scheduled jobs and identify improvement to monitoring
  • Drive standardization for new onboarding processes and controls
Required Skills:
  • Minimum of 8+ years with hands on experience supporting multiple infrastructure applications i.e. BladeLogic, Cloud/Virtual Hosting, BMC Discovery, FlexNet, AppPortal
  • Strong background in UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract, Oracle databases and JAVA
  • Hands on experience with using Splunk and Remedy
  • Experience with large distributed environments (50,000+ servers)
  • Experience with automation development with BMC Atrium Orchestrator
  • Experience in server administration with Red Hat Enterprise Linux and Windows Server
  • ITIL processes knowledge: Incident Management, Request Management, and Problem Management
  • Excellent communication skills and user handling skills
  • Self-starter with a strong work ethic who is equally capable of working in a collaborative manner
Interested in applying? Contact Adrian Miranda at now.
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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