Job Description

Project Manager
Job Number: 21-14820

Join the Eclaro Team! Eclaro is looking for a Project Manager for our client in Addison, TX.
Eclaro’s client is an industry-leading managed service provider that works with multinational hospitality clients to enable an integrated approach to analyze and manage external talent on a global basis. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
  • The primary purpose of this role is to lead the development of and tactical delivery against project and change management plans for one of client’s key strategic priorities.
  • Ensures project plans and goals are achieved; manages and escalates risks and issues related to scope, timeline or cost; and works hand-in-hand with the business lead and stakeholders, consistently updating them on project progress.
  • Also ensure that the change management strategy includes a focus on effective communication, training and support for sustained adoption and results.
  • Working closely with Commercial Services leadership, the business lead, various departments and with solution vendors, the role will lead a number of key deliverables, project plans and change management plans to support the objectives of one of client’s key strategic priorities.

  • More specifically: Lead project and change management for one of client’s key strategic priorities, inclusive of the following:
  • Project Management:
    • Develop and execute project plans
    • Implement standards to ensure that all project information is consistent, accurate and timely, and that all updates are completed as per agreed cadence
    • Work with other and vendor Project Managers to establish working practices, clarify roles and responsibilities, and ensure that plans, dependencies, issues and risks are aligned with the overall project plan, drive deliverables, and support commercial services goals
    • Responsible for actual performance against standards, to determine whether a project is on target, and take corrective actions or escalate as necessary
    • Lead business Subject Matter Experts in the core and extended project team and facilitate the gathering of business requirements
    • Identify key functionality gaps by working closely with key subject matter experts.
    • Prioritize requirements and develop and execute a remediation plan, if required
    • Support the planning and development of communications, presentations and workgroup sessions at company, brand and other conferences and meetings, as required
    • Produce benefit measurement analysis in line with defined methodology in order to validate the impact of the solution and associated business process changes post launch, in line with the expected benefits presented in the project business case, and/or project charter
    • Review and offer advice and feedback on other elements of the project including product design, functional roadmap plans, strategy etc., as required
  • Change Management:
    • Develop and execute a set of actionable items and targeted change management plans including change approach, communications plan, coaching plan, training plan, resistance management plan, as required
    • Create communications deliverables and training collateral as required to fulfill aforementioned plans
    • Lead the development of change management and training programs alongside other applicable functions, including deployment planning and execution, operational support planning, and other transition activities to live, steady state operation
    • Align team on project and change management approach, implement standards as required, and monitor opportunities for improvement
    • Collaborate with project team and business stakeholders to ensure that messages are clear and in line with business process, standards, and mission and values
    • Develop a good working knowledge of hotel-level, owner-level and corporate-level commercial objectives and revenue management business processes and systems across brands and geographies

Required Skills:
  • Someone who thrives on bringing people together and aligning their disparate backgrounds to achieve a common goal.
  • The project that this person will be leading is a key strategic priority for and as such this person will need to operate with a sense of urgency. Great ideas mean nothing if they cannot be implemented and this person will need to show a proven record of carrying out large-scale changes effectively across an organization.
  • Build trust with key stakeholders by leading with integrity and purpose
  • Strong analytical skills to help drive & assess project performance analysis and targets
  • Problem solving skills to find creative solutions in developing, prioritizing and implementing strategic solutions
  • Strong communication skills, including written and verbal communication, to explain complex issues in a clear and concise manner, and to engage audiences when presenting these issues broadly
  • Self-motivation skills enabling you to take initiative in identifying, prioritizing and implementing tasks with a personal dedication to succeed
  • Interpersonal skills with an aptitude for working in cross-functional, dynamic environments
  • Organization skills that include superb attention to detail

  • Hospitality experience
  • Experience in a revenue management role and/or supporting revenue management functions in a project or change management role

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Kath Torres
Kath Torres | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 

Application Instructions

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