Job Description

Project Manager
Job Number: 21-03335
Find your next opportunity in the Financial Services Industry. Eclaro is looking for a Project Manager for our client in Philadelphia, PA.
Eclaro's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US.  If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
  • Is responsible for driving operational readiness activities relating to people, processes and software landscape in support of new capability launch, enhancements to existing capabilities and technology, or continuous improvements to realize complete value of operational benefits, supportability, and maintainability by Business and IT Production Operation functions
  • Will partner with Program and Project Managers, Business Project Team, Software Technology Leads, Third-party Vendors, and External Stakeholders to help define IT Operational model, as well as ensuring proper capabilities are in place for Production Maintainability and Supportability
  • The Service Transition team partners with the Business and IT Production organizations as well as external entities in order to prepare all affected parties for the change. This includes training and coaching has been provided, ensuring new or modified processes are communicated and maintain as well as IT Production Support team and Maintenance teams are ready to support the new software technology rollout
  • As part of continuous improvement and maturing Group IT's Production Operation Readiness function, the individual will have opportunity to participate in practice building, help define processes and artifacts
  • Responsible for evaluating initiatives to determine appropriate Release Readiness aspects required based on the nature of initiative to prepare Business, IT, and external entities be prepared of the change or new capability being rolled out
  • Responsible for partnering with Program Leads, Project Managers, Business Analysts and Software Technical Leads to understand the capabilities, benefits, expected business process change, and software capabilities being rolled out to help define operational model or updates to existing operational model
  • Responsible for working with Group IT's Production Services and Software Maintenance teams to identify the required artifacts including job aids for effective monitoring, assessing, troubleshoot and maintenance of software systems in production
  • Responsible for developing a support manual that can be used as a guidelines for Quickly identifying the software and infrastructure components involved in the flow for each functionality, troubleshooting issues, engagement approach for various teams and their SLA's
  • Responsible for working with Software Technical Leads, Solution Architects, and Solution Subject Matters to identify opportunities to improve operational and supportability model as part of continuous improvement and maturing Group's Production Operation function
  • Responsible for planning, resourcing, and facilitating demonstration of capabilities and software as well as ensuring proper knowledge transfer of new software and operational model to Group IT's Production Services and Software Maintenance teams
  • Responsible for partnering with Production Services to monitor the stability and performance of production environment after major releases and provides insight to future releases for any improvement opportunities
  • Partner with Business team to identify the training and communication needs and tracks them to the closure
  • Monitors post production operations to refine and improve the Release Readiness processes
  • Facilitates project gating process and tracks completion of all required deliverables for Release Readiness
  • Responsible for developing and managing the Release Readiness activities in Agile SAFe tools (preferably CA Rally)
Required Qualifications:
  • 7-8 years release management or production readiness within a diverse and complex IT landscape consisting of web based apps, mainframe apps, windows and UNIX platforms
  • Excellent presentation and communication skills
  • Sound business and technical acumen
  • Enthusiastic advocate for change
  • Ability to navigate a highly matrix organization effectively
  • Demonstrates strong ability to be effective in negotiation and influential leadership
  • Focused and versatile team player that is comfortable under pressure
  • Ability to communicate at all levels with clarity and precision both written and verbally
  • Excellent problem-solving and critical-thinking skills
  • Demonstrated experience working on large integrated programs
  • Able to shape/change processes
  • Results-oriented, diligent and works with a sense of urgency
  • Assertive, responsible for his/her own work (self-directed), has a strong affinity for defining deliverables, and willing to commit to deadlines
  • Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Cedric Ceballo
Cedric Ceballo | LinkedIn
Equal Opportunity Employer:
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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