Job Description

Reference # : 17-07818Title : Production Support
Location : NYC
Position Type : Direct Placement
Experience Level : Start Date : 08/14/2017
Assignment Detail
Industry:Financial Services

Production Support
Start your career in the Financial Services Industry. Eclaro is looking for a Production Support - MUREX for our client in New York, NY.
Eclaro's client is a global bank with operations in consumer, corporate and institutional banking and treasury services across more than 70 countries worldwide. If you’re up to the challenge, then take a chance at this rewarding opportunity!

The Production Support - MUREX position will provide best in class client-facing support for all Front, Middle and BackOffice users of Murex 3.1, the trade booking platform for FX and Money Markets.

The Production Support will respond to faults and requests for changes, including testing and delivery of bug fixes. Ensure all problems are resolved and recorded in a timely fashion according to enterprise standards, and provide ongoing support, advice and guidance. Assist with delivery of related project and disaster recovery exercises. Apply skills to minimize and proactively mitigate any issue that might arise. Apply knowledge to provide a stable production environment for the business to work in and, as part of a global team, provide a 24 hours support function. Engage daily with front office trading staff and senior trading stakeholders. The successful candidate should be experienced with working in a front office trading environment.

  • Production support of Financial Markets Front Office applications in a front office trading environment.
  • Perform client facing application support to front office trading staff and senior business stakeholders.
  • Monitor Front Office applications using ITRS Geneos.
  • Perform in-depth technical application support.
  • Prioritize work to successfully deliver service in a diverse environment.
  • Manage incidents, problems, and changes of varying complexity.
  • Put forward ideas to improve automation and/or efficiency, and own through to implementation.
  • Drive bug fix resolution or application enhancements to improve supportability of the platform.
  • Adhere to Change Control and Fault Reporting Procedures.
  • Participate in bank wide disaster recovery tests and work with wider team on DR remediation efforts.
  • Work closely with UNIX/Database/Network/Market Data Infrastructure teams to improve service offering.
  • Manage open risks and audit points through to closure.
  • Perform risk reviews of the environment and raise new risks where/when applicable.
  • Perform proactive knowledge transfer and cross training with internal teams.

  • At least 5 years of production application support experience within a financial services organization.
  • In depth experience of working with and supporting the Murex platform in a trading environment. Specifically with providing user support of the Murex 3.1 Front Office interface including:
  1. Curves
  2. Pricing
  3. Booking
  4. Trader Issues
  • Pre trade (inc FDI/ Post trade workflows)
  • DataMart for PnL views in simulation
  • STP - MXML
  • Knowledge of scripting (such as shell, Perl, Python).
  • Familiarity with UNIX systems such as Red Hat Linux.
  • Knowledge of SQL (Sybase or Oracle)
  • Configuration and management of vendor or bespoke monitoring toolsets (Geneos/Patrol)
  • Configuration and management of vendor batch management toolsets (Control-M)
  • Knowledge of networking concepts & protocols in a trading environment.
  • Strong team player.
  • Excellent communication, both written and verbally.
  • Ability to work under pressure, multi-task and deliver.
  • Self-starter/motivator and ambitious

Interested in applying? Contact Charly Vie at now.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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