Job Description

Production Support Engineer for Robotics

Job Number: 21-08700


Grab the opportunity to achieve your full potential! Eclaro is looking for a Production Support Engineer for Robotics for our client in Charlotte, NC.


Eclaro’s client is one of the world's largest financial institutions, committed to providing the tools and services that bridge the gap between customers and their goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!


Position Overview:

  • This position provides critical support to the suites of GBAM applications that are using robotics platform.
  • This role will act as SME for the platform setup, perform/establish end to end monitoring.



  • Provide critical Robotics support for GBAM and troubleshoot production outages along with ITRS based monitoring.
  • Create Onboarding standards for the Robotics support platform.
  • Setup monitoring for L2 and L1 support.
  • Apply Robotics industry best practices.
  • Keep the management and other stakeholders updated with latest and upcoming changes.
  • Perform Incident, Problem and Release management for the bot.
  • Perform capacity management of the bot infrastructure.
  • Liaise with development and business teams to outline future business roadmap.
  • Act as bot management SME for the team and provide trainings to others


Required Experience:

  • Experience with Windows Operating Systems
  • Experience with SQL/PLSQL, Oracle, MySQL
  • Experience with Ansible
  • Experience with Workfusion


Required Skills:

  • Working experience in DevOps and Agile culture
  • Experience in Python coding and Elastic search
  • Knowledge on Uipath


If interested, you may contact:

Doron Semaza



Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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