Job Description

Process Support Specialist Change Management
Job Number: 19-09889
Eclaro is looking for a Process Support Specialist Change Management for our client in Bethesda, MD
Eclaro’s client is a major technology firm with a prominent presence in large and fast-growing markets, providing products and services that enable businesses and economies to thrive.  If you’re up to the challenge, then take a chance at this rewarding opportunity!
  • Evaluate Application Change requests and notify the client of any non-compliance
  • Build working relationship with client and Vendor team
  • Update Application Change request statuses as required on the ITSMS
  • Coordinate with Client and third party stakeholders to gather the required data to complete the Application Change request
  • Verify that the priority of the proposed Application Change was correctly set
  • Ensure changes can be successfully deployed in a timely manner, and do not have conflict with other changes
  • Provides an approval recommendation
  • Agree with all Service Provider and the client's stakeholders upon a preliminary schedule for Application Change implementation
  • Monitor Change Records in the ITSMS to ensure timely and accurate closure of each Change Record or notifying the client stakeholders in case of any failure
  • Ensure back-out plans are in place as required by the client's Policies
  • Planning, evaluation, review, approval, communication, implementation, documentation and post-change review
  • Manages action items and creates follow-up plans for application related requests
  • Reviews/approves exceptions for handling changes impacting an application during a change freeze window
  • Works with Application Development teams to plan to minimize the need for expedited and/or emergency changes and to track informational changes (e.g., content updates and application configuration modifications)
  • Monitors the updates to the ITSM change management system with all progress for change requests regarding pre-deployment and post-deployment activities
  • Working with the Infrastructure teams, reviews the infrastructure related changes to minimize the risk of failed deployments
Required Skills:
  • Change management skills in Java,Cobol, Web Services
Preferred Experience:
  • ITIL Certification
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Marco Macario
(646) 695-2940
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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