Job Description

Principal Software Engineer - Customer Success Engineering
Job Number: 21-02070
Work where innovation and creativity are rewarded.  Eclaro is looking for a Principal Software Engineer - Customer Success Engineering for our client in Portland, OR.
Eclaro’s client is a leading multinational apparel, footwear and athletic equipment brand. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
  • As a Principal Software Engineer for the Customer Success Engineering team, you will elevate the teams responsible for ensuring our customers' success. You will elicit sophisticated technical requirements and use the Enterprise Architecture and Platform Portfolio to satisfy those requirements.
  • This position will fill a technical leadership role for small teams (to start with) across the globe that will provide local, technical professional services for our customers.
  • The Enterprise Platform Portfolio has a wide range of capabilities from Data Streaming/Movement, Data Enrichment, Data Discovery, Data Analytics, AI/Client to Workflow, Business Rules and Digital Asset Management.
  • We are looking for strong engineers that have the breadth and depth of technical knowledge and abilities to service all of our customers in those domains.
  • Provide technical direction on software and integration projects
  • Offer hands-on mentorship to a team of software engineers
  • Collaborate with the team to develop and document team processes and best practices
  • Provide technical leadership for engineers to provide reference solutions using Enterprise Architecture and Platform's products to satisfy customer requirements
  • Provide technical and user experience feedback, as the voice of our customers, for our platform development teams
  • Act as liaison to the organization's technology leadership layer. Communicate customer requirements/constraints etc.
  • Work with platform teams to ensure the appropriate components are in place across the Enterprise Platform ecosystem to satisfy our customer solution needs
  • Work with the broader organization to identify opportunities and risks in ongoing projects
  • Work with teams to push for automation of development and deployment tasks
  • Contribute to Enterprise Platform development and/or possible dependencies (open-source projects, e.g.) including, but not limited to: bug fixes, improvements or features
  • Undergraduate degree in Computer Science, or equivalent experience
  • 10+ years of industry and software development experience
  • Experience building solutions in multiple programming languages such as: Java, Python, Golang, or Node.js
  • Expertise with cloud architecture and technologies: Amazon Web Services (primarily), Google Cloud Platform or Azure
  • Expertise with cloud native technologies like Kubernetes, Docker, Helm, Kibana, Prometheus, Grafana, Jaeger, etc.
  • Expertise with securing RESTful APIs and Apps using OAuth, OpenID Connect, and JWT a plus
  • Expertise with distributed code repositories, CICD Pipelines and Infrastructure as Code
  • Experience with data/event streaming technologies like Kafka and Nifi are a bonus
  • Proven understanding of Scrum and Agile principles is desired
  • Experience working with global teams, in particular with teams located in Beaverton (WHQ) Poland (PCC), India (ICC) and China (GC)
  • Must possess Customer Service approach
  • Excellent communication and presentation skills
If interested, you may contact:
Merly Villanueva
Merly Villanueva | LinkedIn
Equal Opportunity Employer:
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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