Job Description

Operations Center Analyst
Job Number: 20-04371
Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for an Operations Center Analyst for our client in Tampa, FL.
Eclaro’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
  • Understand Natural Language Processing and AI learning systems.
  • Database structures (e.g. SQL, NoSQL).
  • Understand Python and JavaScript.
  • Collaborate with product managers, business owners and Service Desk Reps.
  • Assist with development of business analytics and processes.
  • Discovery, build & design of new digital capability including conversational UIs and AI.
  • Strong communication skills and the ability to develop and confidently deliver polished presentations
Required Skills:
  • Minimum of Associates Degree with STEM disciplines and Business background preferred.
  • Strong logic and analytical skills.
  • Professional writing experience.
  • Experience or knowledge of artificial intelligence, speech recognition technologies, or machine learning.
  • Experience with speech recognition and CLP/NLU/NLG systems a plus.
  • Understanding of Speech/Voice User Interface/Natural Language Voice User Interface design a plus.
  • Speech recognition software and/or telephony experience a plus.
  • Ability to work in a global environment.
  • Understanding of Record tracking tools (e.g. Service Now) a plus.
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Maria Castañeda
Maria Castañeda | LinkedIn
Equal Opportunity Employer:
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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