Job Description

Onsite Admin
Job Number: 21-12682
 
 
Join the Eclaro Team! Eclaro is looking for an Onsite Admin for our client in Peoria, IL. This is a contract position located at our client's site.

 
Eclaro’s client is a leading technology solutions provider, specializing in digital transformations and collaboration with customers to manage their needs and achieve success. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 

Responsibilities:
  • Work onsite at customer property (not remotely unless told otherwise)
  • Represent clients’ interests and be liaison with local customer management team
  • Report customer dissatisfaction to Client Mgr (CM) and Client account team
  • Attend account calls as directed and provide feedback on activities
  • Proactive monitoring of customer's printer fleet utilizing Web Jetadmin (WJA) and other tools
  • Assist end user with device functionality
  • Perform initial trouble shooting
  • Perform reactive and preventative maintenance on devices as directed by CM
  • Coordinate with Client Support when service is required
  • Assist with device(s) deployment/replacement as directed
  • Track usage/activities at customer sites to better understand their needs
  • Assist with the collection of usage pages per devices as needed
  • Miscellaneous duties as directed by CM and account team
  • Break/fix services for supported print devices as requested by Customer (ex: Glass Cleanings, Fuser Replacement, Waste Toner Collection, Transfer Kits, Roller Cleaning & Replacements, Jam Clearing, Maint Kit Replacement, Tray Adjustments, Drum Replacements, ADF Cleaning, Print Quality Issues)
  • Manage spare parts and consumables inventories for supported print devices, including re-ordering
  • Deliver and replace toner for supported print devices as needed
  • Remove and recycle empty toner for supported print devices.
  • Dispatch Service Calls to Client as needed (if unable to resolve)
  • Manage Escalation with Client Client Manager
  • Manage Unrepairable Device Replacements with OSF & Client Client Manager
  • On-site hardware installation/de-installation services. Supplier to perform Installation and/or de-installation of printer hardware at Customer sites
  • IMACD (Installation, Move, Add, Change or Delete) Services. This includes de installation services, in addition to the preparation for transport such as locking down scanner bed, removing accessories and possible preparation for transport
  • Perform general maintenance checks on Fleet Devices
  • Provide Cell Phone for communication
  • Provide Vehicle for transportation to surrounding Peoria facilities
 
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro 


If interested, you may contact:
Alejandro Soriano
Alejandro.Soriano@eclaro.com
646-695-2935
 

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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