Job Description

Network Engineer

Job Number: 21-12575

 

Use your skills where innovative technology solutions begin. Eclaro is looking for a Network Engineer for our client in Fort Mill, SC.

 

Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

 

Responsibilities:

  • Manages inbound verbal interactions with users experiencing issues or requesting products/services
  • Tracks and manages issues or requests via defined ticketing processes and procedures
  • Identifies, diagnoses, and resolves hardware issues
  • Researches and explores answers and alternative solutions
  • Escalates unresolved problems
  • Fulfills requests for hardware, software, and access via defined fulfillment processes
  • Effectively educates customers on product use and assists them in fully utilizing available features
  • Assists the Tier 2 Desktop Support team as requested
  • Evaluates existing internal and customer environments for making recommendations for improving those environments

 

Required Qualifications:

  • 2+ years' experience
  • CCNA, Cisco Voice, Cisco Networking
  • Strong customer service mindset
  • Excellent problem solving and analytical skill
  • Demonstrated ability to communicate accurately, efficiently and knowledgably, both verbally and in writing, with all levels of the business
  • Exemplary understanding of, and adherence to defined processes and procedures
  • Self-starter with ability to work independently, collaboratively, and in a team environment
  • Cradlepoint
  • Silver Peak
  • Meraki

 

If hired, you will enjoy the following Eclaro Benefits:

  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

 

If interested, you may contact:

Tim Cusick

Tim.cusick@eclaro.com

646-755-9317

Tim Cusick | LinkedIn

 

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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