Job Description

MSP Program Coordinator will assist in carrying out all facets of the client MSP Program
  • Assist Hiring Managers and Staffing Suppliers during all stages of the contingent labor hiring and engagement process including but not limited to: creating job postings, resume review and delivery, interview scheduling, onboarding, worker assignment management, invoicing and off boarding
  • Receive and create new requisition requests using client VMS tool ensuring accuracy of electronic records and fields (e.g. manager, department, cost center)
  • Monitor and update temporary worker assignment start/end dates and engagement details to confirm information is accurate and up to date in client VMS
  • Participate in Client and Supplier calls related Requisition Intake, Temporary Worker onboarding, Audits, Time Entry, Reporting, Terminations, etc.
  • Communicate with Staffing Suppliers to review Client requisitions, provide ongoing feedback, ensure Program engagement/adherence and execution of necessary onboarding tasks
  • Responds and answers all correspondence in a timely manner/according to Program SLAs
  • Interact and coordinate with the MSP Program Manager and internal team frequently to communicate questions and provide updates on current requisition activity
  • Troubleshoot and help to solve any onboarding related concerns or billing discrepancies with assistance from MSP Program Manger
  • Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
  • Participate in Program planning and attend weekly and monthly client and Staffing Supplier status calls
The ideal MSP Program Coordinator Candidate has:
  • Great organization, interpersonal and communication skills, strong work ethic and problem solving.
  • Experience in contact external-facing role, such as administrative, customer service, retail, etc.
  • Knowledge or experience with HR, Staffing, MSP or VMS would be a plus but is not required
  • Communication: can clearly explain how to complete onboarding tasks
  • Empathy: understand how difficult the hiring process can be and show you care
  • Curiosity: understand the Managers and Staffing Suppliers with effective questioning and listening; you are genuinely interested in helping
  • Teacher: love sharing insight and knowledge and are patient and thoughtful when educating
  • Goal Oriented: excited for new challenges and work hard to achieve ambitious goals
  • Growth: very receptive to feedback and use it to improve rapidly
  • Delight: constantly think about making Associates happy and always go the extra mile
  • Problem Solver: adept at spotting issues and quickly suggest solutions
  • Diligence: thorough, meticulous, and have astonishing attention to detail
  • Positivity: warm, upbeat, and energizing and will brighten anyone's day
You'll be successful in this role if you have strong customer service skills, thrive in a team environment and enjoy contributing to the bigger picture. You will have to manage your time effectively, be detail oriented, a critical thinker, and be a problem solver. You will be on the front lines providing excellent customer service to both your internal and external customers.

Application Instructions

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