Job Description

Microsoft License Advisor
Job Number: 21-08838
Join the Eclaro Team! Eclaro is looking for a Microsoft License Advisor for our client in San Antonio, TX. This is a contract position located at our client's site.

Eclaro’s client is a leading technology solutions provider, specializing in digital transformations and collaboration with customers to manage their needs and achieve success. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • The Microsoft License Advisor manages the daily operations involving Microsoft licenses for Client customers and resellers ecosystem. Is responsible for coordinating new client onboarding, license quoting support and management, client touch point report creation, day to day License Advisory, and opportunity identification. Also works with the Microsoft Licensing Product Management Team to implement processes and systems to scale the offering to include building the Digital Subscription Client Portal Platform. Priorities focus on enhancing the Client Customer Experience through license management and advisory. The License Advisor will be an integral part of the client experience motion, ensuring that the organization delivers its services commitments for license fulfillment, management, and optimization within the clients licensing strategy. The License Advisor will also coordinate with the Client Microsoft Support Team as well as the professional services sales and delivery teams on client licensing business activities. The License Advisor reviews billing/invoicing reports and revenue recognition reports monthly to track progress of the Client Microsoft Licensing Offering across clients
  • Work on Build activities for Client Microsoft Licensing Global Go-To-Market strategy
  • Establish and Perform CSP Client Onboarding Process for clients and resellers
  • Perform client and reseller management, day to day, for all licensing needs
  • Manage License Advisory conversations with current clients and resellers
  • Identify technology and licensing needs for current clients and resellers day to day
  • Run reports on clients and resellers current licensing strategy on regularly scheduled intervals to include utilization and adoption status for review by Licensing and Account Team
  • Provide pre-sales support for Client Direct sales for Microsoft Licensing
  • Develop and Execute license management procedures
  • Support license management processes with other Client teams
  • Execute the Client CSP Billing process monthly until the CSP Billing process is automated
  • Collect Billing Reports and provide to Client Microsoft Licensing Product Management
  • Assemble Client CSP Financial Report for submission to CSP Product Manager
  • Support shared duties with the Managed Services team
  • Provide an escalation path for license incidents from Customer Support Team for clients and resellers
  • Coordinate client license needs assessment with consulting team
  • Participate in consulting engagements for license fulfillment needs from Professional Services engagements as needed
  • Support any Client project as needed with licensing information
  • Review licensing needs with consultants and make recommendations when appropriate for day-to-day activities
  • Collect and distribute automated Touch Point Reports with Client Account Team
  • Distribute automated Quarterly License Utilization Report to Resellers and Client team in support of the client QBR
  • Distribute automated quarterly Security Status report to resellers and client team in support of the client QBR
  • Distribute automated quarterly growth, optimization, and adoption needs reports to resellers and client team for client touch points
  • Provide license management status and financial reports for resellers and direct clients
  • Complete standard reporting for CSP Licensing
  • Provide Pre-sales support for the sales team when necessary
  • Provide support as needed for Client resellers and direct sales team
Required Qualifications:
  • Bachelor's degree in related field and demonstrated continuing professional development.
  • Ten (10) years experience identifying the business needs for Microsoft technology alignment for clients and resellers
  • Microsoft certification (MCP) for Microsoft licensing
  • Background in building a Microsoft CSP service with proven track record of growth
  • Background in Microsoft Internal Asset and Resource management and financial management in a client environment
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro 

If interested, you may contact:
Steve Adams
Steve Adams | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


Application Instructions

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