Job Description

Manager, Medical Info
Job Number: 19-10608
Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for a Manager, Medical Info for our client in Lawrence Township, NJ
Eclaro’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
  • Manage contact center inquiry escalations and provide guidance to Escalations teams for specific requests
  • Navigate existing resources and partnerships to provide responses to Key and Mature Brands escalations
  • Create and maintain FAQ documents for Mature Brands availability issues, divestitures, and deletions
  • Manage Market escalations for Central Eastern Europe, Middle East Africa & India, and South East Asia
  • Actively engage with all key matrix functions at WW/Market level in order to:
    • Provide a timely and accurate MI request service for managing complex questions meeting market needs, aligned to the WW model
    • Contribute to the development of WW Standard Content by identifying WW Medical Customer Engagement Content needs
  • Ensure accurate, balanced and current resources are available and communicated, to respond to unsolicited requests for MI received through all channels and ensure provision of an escalation service in a timely and efficient manner
  • Monitor scientific performance of external partners against agreed procedures and quality metrics. Identify continuous improvement opportunities in alignment with the Medical Capabilities strategic objectives
  • Engage, participate and drive initiatives of the WW Medical Capabilities organization.
Required Skills:
  • Have current awareness related to TA and ability to critically evaluate scientific data as well as retrieve and evaluate information from multiple sources for preparing MI responses
  • Ability to work across the matrix to provide an excellent Medical Information service to respond to customer enquiries
  • Understanding of WW and Market level specific regulations, guidelines and the practice of medicine as it pertains to MI
  • Ability to critically analyze performance against quality measures, metrics and process. Able to develop and implement appropriate actions in response to outcomes
  • Ability to establish effective, strong and productive relationships and working interfaces with relevant stakeholders and leverages both formal and informal networks and relationships to obtain information and achieve results
  • Strong organizational skills, with the ability to problem solve and develop solutions
  • Pharmacist or nurse - PharmD degree required
  • Experience in the pharmaceutical or related industry including MI and ability to demonstrate knowledge of MI function
  • Knowledge and understanding of medical terminology, drug names/classes, clinical and pharmaceutical aspects of medicines
  • Broad understanding of diseases and pharmacotherapy; specific disease state and pharmacotherapy knowledge in Immuno-Oncology, CV, or Immuoscience is preferred
  • Working knowledge of Medical Information creation and delivery including ability to evaluate information from multiple sources
  • Fluency in both spoken and written English
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Maria Castañeda
Maria Castañeda | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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