Job Description

Lead ServiceNow HRSD Consultant
Job Number: 21-10791
Use your skills where innovative technology solutions begin. Eclaro is looking for an Lead ServiceNow HRSD Consultant for our client in Houston, TX.
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

  • Lead ServiceNow HRSD implementation and provide guidance to developers on implementation activities.
  • Functional and Non-Functional skills required to translate/transform business/functional requirements to formal specification and ServiceNow HRSD solution.
  • Proactively recommend ServiceNow processes, integration needs, process workflows and lead the design and implementations.
  • Develop complex Service Catalogues using workflow editor, configure multilevel approvers/notifications, dynamic approvals, notification reminders and assign automated Task activities.
  • Implementation experience in configuring ServiceNow HRSD and ITSM modules.
  • Participate in overall delivery process discussions and lead needed ServiceNow HRSD.
  • Ensure we are proactive in our pursuit of new solutions and innovation within our technology practice
  • Manages relationships with HR and business IDS/HR team globally
  • Perform role as Technical Leader, this responsibility sits with roles such as the Team Lead, the Architect and the Engineering Manager.
  • Supports team manager and performs management duties when manager is absent or out of office.
  • Conducts team meetings to update members on best practices and continuing expectations
  • "Principal " with the ability to conceptually interpret and guide the department program design and development.
  • Receives direction from manager to prioritize plan of work. But also, it is able to prioritize projects according to customers' needs and ensure their team delivers value to customers
  • Uses independent judgment and must consistently demonstrate creativity and innovation to find solutions to multi-faceted and/or time sensitive, complex problems.
  • Responsible for various aspects of ongoing support and maintenance engagements.
Required Qualifications:
  • 5+ years of implementation and development experience in ServiceNow solution.
  • 3+ years of implementation and development experience in ServiceNow HRSD solution.
  • Experience working in an Agile environment
  • Strong analytical, problem solving skills
  • Clear written and verbal communication skills
  • ServiceNow HRSD Admin certification required.
  • ServiceNow Application development certification.
  • Bachelor Degree in Computer Science or equivalent
  • Experience in Employee Service Center and Service Portal, Configure Client Scripts, UI Policies
  • Experience in integrating external products like RPA's, Ticketing tools, Monitoring tools with ServiceNow.
  • Experience in developing ServiceNow scoped applications, ACLs (Access Control Lists), data-feeds, dashboards, data policy, notifications, email scripts etc.
  • Experience in developing Service catalogs, Workflow /Flow Designer, Catalog scripts, macros etc.
  • Experience in ServiceNow Scripting like Scripted Rest APIs, Business rules, client scripts etc.
  • Experience in using ServiceNow REST API, as well as XML and JSON knowledge.
  • Experience in Data load, transform maps creation and reporting capabilities.
  • Experience in ServiceNow automated testing

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Sheila Garcia

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.                                                                      

Application Instructions

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