Job Description

Eclaro International is currently recruiting for Lab Operations Manager for one of our clients.

Job Description:

Plan, manage, organize and coordinate Laboratory services. Subject matter expert and the technical resource for the region in designated specialized area. Responsible for the design and oversight of highly reliable laboratory operations including accountabilities for quality of care, member experience, affordability, standard work and employee experience and competence. Accountable for role modeling principles defined in KP Mission and Standards and creating a culture of compliance, ethics and integrity.

Essential Responsibilities:
Exceptional Care and Service
Lead and manage technical, clinical, and operational aspects of the laboratory and pathology services. Monitor test results, equipment, and laboratory information systems. Perform, assist and support functions within laboratory as needed
Promote an organizational culture of safety and ensure appropriate patient safety
Design/evaluate processes to ensure high reliable standard laboratory services across continuum of care
Build strong performance-based, collaborative relationships with local and regional leadership fostered by frequent communication and interaction to identify and resolve problems/issues and improve delivery of laboratory services. Maintain a productive partnership with pathologists and laboratory staff
Represent the laboratory in Medical Operations Building and Regional facilities functions and committees
Participate in on call responsibility to include, not limited to, Lab Manager and/or Manager of the Day programs
Develop, implement, and monitor laboratory policies and procedures
Oversee regulatory and accreditation requirements to ensure departmental technical, quality, and administrative activities are compliant with all regulatory requirements including, but not limited to CAP, Client, OSHA and CMS
Establish, implement, and maintain service standards to meet member and internal client expectations
Implements and monitors new service offerings to meet changing business needs
Employee Experience
Manages departmental human resources
Ensures on-going staff development
Develops and presents in-service programs to medical center and regional staff
Designs and implements the laboratory safety program, including hazardous waste management, chemical hygiene plan, and injury prevention program
Hire,develop and retain competent and professional staff
Evaluate performance, recognize achievements and, when necessary, initiate corrective action in accordance with Client policy and state and federal law
Provide and oversee training and competency as well as teaching, promoting and modeling effective communication for staff
Ensure employee experience activities incorporate all applicable KP policies, regulations and accreditation standards
Ensures technical and support staff provide the highest quality of care and comply with CLIA, CAP, Client, Joint Commission, AABB, NCQA, federal, state, and local requirements
Accountable to deliver an environment and culture of employee safety
Grow Sustainably
Administer staffing, materials and capital equipment budget for the assigned laboratories
Perform financial planning; review budget preparation and justification of labor and non-labor expenditures
Maintain an ongoing process to identify and evaluate cost restructuring activities that achieve gainful results for the laboratory and organization
Ensures compliance with clinical practice standards, staffing, payroll, budgets, fiscal management, and quality improvement activities
Participates in the development of and implements and monitors strategic plans/initiatives that are aligned with organizational strategy and operating plans, improves Member and Employee Experience, and reduces the overall cost of medical care
Creates staff alignment on regional and national strategies, goals, and priorities
Leads overall operations of laboratory services and all employees engaged in providing those services
Collaborates with inter/intra-regional clinical lab facilities to ensure an integrated laboratory delivery system
Leads and manages complex and diverse projects that have region-wide impact
Provides technical and business analysis using quantitative, scientific and economic methods
Participates in feasibility assessment and business case justification(s)
Upholds and models Client's Policies and Procedures and Principles of Responsibilities
Responsible for and monitors lab's performance on key indicators to include affordability, quality and service
Completes 24 CEUs (12 technical and 12 leadership) per year
Maintains current information and knowledge of all applicable KP policies, local, and state and federal laws and regulations
Performs other related duties as directed and assigned

Basic Qualifications:
Minimum four (4) years of experience in high complexity testing
Minimum three (3) years of leadership experience in a clinical laboratory setting
Bachelor's degree in medical technology, clinical laboratory science, chemical, physical or biological science from an accredited institution
Proper documentation for applicable degree is required (i.e. copies of diplomas, transcripts, and/or U.S Equivalency Degree Report if needed)
Major must be clearly stated on the document. If diploma does not indicate the major, an additional document that states major is required
Degree must include 24 semester hours of medical laboratory technology OR 6 hours chemistry and 6 hours of biology and 12 hours of chemistry, biology or medical laboratory technology in any combination AND completion of a clinical laboratory training program approved or accredited by an organization approve by HHS and at least three (3) months documented laboratory training in each specialty the individual will supervise
License, Certification, Registration
For operational labs, MT(ASCP) or MT(AMT) Certification required at time of hire/transfer. For positions at Region Lab, M(ASCP) is required for Microbiology/Molecular Manager, CT(ASCP) is required for Cytology Manager, and HT(ASCP) is required for Histology Manager
Lean and/or Six Sigma Yellow Belt required within 12 months of hire/transfer

Additional Requirements:
Thorough knowledge of regulatory (state and federal) agency requirements and professional practice standards to include CLIA, Client, CAP, NCQA, AABB, local, state and federal regulations
Comprehensive knowledge of the function of a medical laboratory
Thorough knowledge of principles of supervision, management, personnel management, financial analysis and budgeting
Experience in financial management, program development, quality improvement and project management
Demonstrates customer-focused service skills
Demonstrated supervisory skills
Demonstrated verbal and written communication skills
Demonstrated ability to organize, prioritize and problem solve
Demonstrated ability to use good judgment and decision making, responding calmly and effectively in crisis situations
Demonstrated ability to resolve conflict
Demonstrated understanding and support for diversity in the workplace
Ability to think globally and provide line of sight from regional strategy to front-line staff
Highly effective interpersonal skills are required in building programs to support and maintain medical staff, administrative and community relationships
Working knowledge of clinical computer systems, PC computer skills, and Microsoft Office tools
Thorough knowledge of clinical laboratory operations

Preferred Qualifications:
Behavioral interviewing experience
Experience in Labor/Management Partnership environment
Client experience
MT(ASCP) or MT(AMT) Certification
Lean and/or Six Sigma Green Belt
Master's degree in clinical laboratory science, chemical, physical, biological, business administration, health care administration, public health, or related field from an accredited institution
Continued involvement in national, state and local professional organization(s)
Proven ability to organize and manage laboratory operations
Demonstrated strengths in decision making in a consensus environment and collaborative management style

Equal Opportunity Employer:Eclaro values diversity anddoes not discriminate based onRace, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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