Job Description

IT Support Specialist 1
JobDiva # 20-07923

Help people live their best lives. Eclaro is looking for a IT Support Specialist 1 for our client in Atlanta, GA.  

Eclaro’s client runs a continuous, dynamic, and first-rate delivery of IT services to the public sector giving people greater access to technology, allowing them to achieve more in their ventures and soar to greater heights. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users.

  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college OR High school diploma or GED AND 5+ year of experience providing software or hardware customer support of technical assistance to computer users
  • Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems and applications.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved
  • Provide special project support imaging, deployment, breakdown & relocation of computer equipment
  • Troubleshoot workstation & peripheral problems & effectively diagnose and resolve issues remotely and in person.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Ensure that end user applications and equipment continue to work as expected & are in compliance with all applicable policies, procedures, and rules
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Aware of the latest trends in IT and software.
  • Attention to the details and high concentration.

Preferred Skills:
  • Must have detailed knowledge of the system, its software and hardware.
  • Must have a strong characteristic and spirit for good and sound customer service.
  • Be able to work with people and must have strong communication skills.
  • Must be able to establish a good working rapport with the clients quickly.
  • Be willing to work at odd hours at times.
  • Must have patience, a logical mind and must be willing to learn continuously.

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Lea Enriquez
Lea Enriquez | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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