Job Description

IT Service Desk Technician
Job Number: 19-04322
Progress on your journey to success! Eclaro is looking for a IT Service Desk Technician for our client in Chicago, IL.

Eclaro’s client is a global firm that provides superior infrastructure management and financial services to their clients via low-latency networking and advanced technologies. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • An IT Service Desk Technician, ensuring issues related to hardware, software functionality, data analysis and system configuration.
  • Will be flexible, dynamic, solutions-oriented problem solver capable of working in a fast-paced demanding environment and expected to work pro-actively and deal with multiple daily requests ensuring that all issues raised are resolved in a timely service-oriented manner.

  • First line of IT support for employees
  • Liaising with multiple stakeholders across all areas of the business on a daily / weekly basis keeping all informed regarding issues and solutions
  • Provisioning and maintaining company workstations, VDIs, laptops, telephony equipment, mobile phones, printers, AV equipment and other hardware / software
  • Maintain a healthy and secure environment by ensuring systems are compliant and up to date with patches
  • Maintain Corporate inventory of assets in relevant ITAM solution
  • Contribute and maintain a working knowledge base and document issues that are conducive to knowledge transfer
  • Internal onboarding and offboarding of employee
  • Participate in an on-call rotation to provide support coverage
  • Perform any other tasks / projects as assigned
Required Qualifications:
  • 1-3 years of experience in IT support
  • An excellent working knowledge of MS Office products
  • Experience with web administration and any relevant skills associated (SEO, HTML, WordPress, Photoshop)
  • Experience with supporting a Citrix Xendesktop Environment
  • Experience supporting Mac OSX
  • Basic understanding and working knowledge of Active Directory, group policies, DNS, and DHCP.
  • Exposure to VOIP phone system support
  • Experience working with a ticketing system, Jira would be a plus.
  • Proven ability to work effectively independently using own initiative
  • Strong team player who is highly inclusive
  • Excellent communication skills; clearly conveys information, excellent writing / documentation skill
  • Ability to multi-task and change priorities as needed
  • Professionalism to support a 24/7 production environment
  • Drive, passion, commitment, and attention to detail
If interested, you may contact:
Maria Navarro

Maria Navarro | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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