Job Description

IT Helpdesk Technician
Job Number: 21-15448
 
Use your skills where innovative technology solutions begin. Eclaro is looking for an IT Helpdesk Technician for our client in San Diego, CA. 
 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:
  • We are seeking a highly motivated individual to join as a Helpdesk Technician to provide fast and accurate technical assistance for our internal end-users.
  • This position interfaces with all departments within the organization and will be responsible for front line technical support for our users.
  • The position will be a part of the IT infrastructure team.
  • Laboratory Activities, if applicable:  Biology and chemical laboratory environments experience needed.  Environmental health and safety requirements also apply.
 
Responsibilities:
  • Assist users to resolve their IT issues
  • Manage tickets in Remedyforce
  • Image laptops and desktops
  • Install / Configure software and/or hardware for users
  • Setup/Configure/Troubleshoot client VPN
  • Troubleshoot Microsoft Office application issues
  • Troubleshoot network connectivity issues
  • Troubleshoot printer/scanner issues
  • Troubleshoot Windows issues
  • Troubleshoot web/video conferencing
  • Troubleshooting AV issues in onsite conference rooms
  • Additional functions and responsibilities:
  • Triage incoming tickets to appropriate work queues
  • Update email distribution lists
  • Other duties as assigned
 
Qualifications:
  • A minimum of 2 years of experience performing IT Helpdesk at a biopharmaceutical company preferred (a combination of experience and education may be considered)
  • Working knowledge of managing Active Directory
  • Working knowledge of managing virtual machines
  • Fundamental understanding of network infrastructure
 
Required Skills:
  • Equipment:   PC, scanners, facsimile machine, phone systems, and common office machines, or ability to be trained.  Knowledge of other hardware desired: Dell Laptops
  • Software Knowledge:  Windows, MS Office (Outlook, Word, Excel, PowerPoint, Teams).  Knowledge of other software and services desired: Okta, Office 365, VMWare, SharePoint, RingCentral, Druva, Mimecast, Remedyforce
  • Internal And External Relationships: All members of the organization including field-based users
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
 
If interested, you may contact:
Tim Cusick
Tim.cusick@eclaro.com
646-755-9317
Tim Cusick | LinkedIn
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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