Job Description

IT Engineer (100% remote)
Job Number: 22-00297
Use your skills where innovative technology solutions begin. Eclaro is looking for a IT Engineer for our client in Hunt Valley, MD - (100% remote).
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • This enthusiastic self-starter will have primary responsibility for working directly with customers to resolve day-to-day technology issues.
  • This includes troubleshooting desktop/laptop, network and server/systems issues.
  • Also work closely with the engineering teams, assisting with design, maintenance, and troubleshooting of the content plant, especially as it pertains to IT solutions.
  • An individual who is eager to expand their knowledge base and is excited to learn new things.
  • Provide remote IT support to all corporate, sales offices & various client’s centers.

  • Provide courteous and timely response to calls and requests for support of both onsite and remote stakeholders
  • Utilize ServiceNow to log, update, and manage incidents and service requests and record changes to the supported environments
  • Provide support for typical business applications such as Microsoft Office Products (O365), Citrix VPNs and remote desktops, Web browsers, and Antivirus
  • Provide support for VMware based Windows environments
  • Provide support for hosted 0365 environments
  • Image, configure and deploy Windows and macOS end-user devices
  • Perform account management functions utilizing Manage Engine AD Manager, Azure AD, and Office 365
  • Install software and applications via SCCM and other automation tools, providing day 1 and 2 support
  • Adhere to existing and develop new processes and procedures set at the enterprise level
  • Assist with equipment moves within client office location(s)

Required Qualifications:
  • College Degree, Computer Science related field a plus
  • 5+ years of Information Technology experience, preferably in a fast-paced environment
  • Direct support experience with Windows Workstation OS 7 and 10
  • Experience managing 0365 and Cloud-based environments
  • Experience managing Active Directory including user and computer objects, and group policy
  • Experience managing LAN environments Cisco, Arista
  • Experience managing and maintaining Firewalls FortiGate, Palo Alto
  • Basic Network troubleshooting within the OSI model
  • Imaging, Maintaining, and upgrading windows machines utilizing SCCM and InTune
  • Providing user support over the phone (remote) and in-person
  • Management and Automated Installing of software and applications within a Windows Environment
  • Ability to troubleshoot and remediate hardware and software issues within desktop and server environments
  • Familiar with ServiceNow or similar IT Service Management ticketing systems
  • Experience managing macOS and associated hardware in a business environment
  • Management and operating within a VMware enterprise environment
  • Experience automating administration tasks via PowerShell Ansible, and Terraform
  • Network monitoring tools (e.g., SolarWinds, Nagios)
  • Experience working with storage solutions (NAS and SAN)
  • Self-motivated and able to work with minimal supervision
  • Demonstrated ability to work in a fast-paced, dynamic environment and manage multiple priorities, escalations with technical skill, proactive communication and status, and finesse.
  • Strong communications skills and customer experience is essential
  • Ability to multi-task between processing tickets, various project work, and working with equipment

Preferred Qualifications:
  • Familiarity with software-based media systems to support streaming video delivery
  • Avid experience supporting editors, back-end servers, and Nexis Storage
  • Technical certifications are a plus (MCSA, MCSE, CCNA, Cloud)
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Jeanine Hastings   
Jeanine Hastings | LinkedIn
Equal Opportunity Employer: 
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online