Job Description

IT Engineer
Job Number: 21-16695
Use your skills where innovative technology solutions begin. Eclaro is looking for a IT Engineer for our client in Santa Monica, CA.
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
  • A motivated, reliable IT Engineer to join the IT Operations team.
  • This enthusiastic self-starter will have primary responsibility for working directly with customers to resolve day-to-day technology issues.
  • This includes troubleshooting desktop/laptop, network and server/systems issues.
  • Also work closely with the various engineering teams, assisting with design, maintenance, and troubleshooting of the production plant, especially as it pertains to IT solutions.
  • An individual who is eager to expand their knowledge base and is excited to learn new things.
  • Will also provide remote IT support to all corporate and sales offices & centers.
  • Provide courteous and timely response to calls and requests for support of both onsite and remote stakeholders
  • Utilize ServiceNow to log, update, and manage incidents and service requests and record changes to the supported environments
  • Provide support for typical business applications such as Microsoft Office Products (O365), Citrix VPNs and remote desktops, Web browsers, and Antivirus
  • Provide support for VMware based Windows environments
  • Provide support for hosted 0365 environments
  • Image, configure and deploy Windows and macOS end-user devices
  • Perform account management functions utilizing Manage Engine ADManager, Azure AD, and Office 365
  • Install software and applications via SCCM and other automation tools, providing day 1 and 2 support
  • Adhere to existing and develop new processes and procedures set at the enterprise level
  • Strong communications skills and customer experience is essential
  • Ability to multi-task between processing tickets, various project work, and working with equipment
  • Assist with equipment moves within client’s office location(s)
Required Experience:
  • 5+ years of Information Technology experience, preferably in a fast-paced environment
  • Direct support experience with Windows Workstation OS 7 and 10
  • Experience managing 0365 and Cloud-based environments
  • Experience managing Active Directory including user and computer objects, and group policy
  • Experience managing LAN environments Cisco, Arista
  • Experience managing and maintaining Firewalls FortiGate, Palo Alto
  • Experience managing macOS and associated hardware in a business environment
  • Management and operating within a VMware enterprise environment
  • Experience automating administration tasks via PowerShell Ansible, and Terraform
  • Network monitoring tools (e.g., SolarWinds, Nagios)
  • Experience working with storage solutions (NAS and SAN)
Required Skills:
  • Basic Network troubleshooting within the OSI model
  • Imaging, Maintaining, and upgrading windows machines utilizing SCCM and InTune
  • Providing user support over the phone (remote) and in-person
  • Management and Automated Installing of software and applications within a Windows Environment
  • Ability to troubleshoot and remediate hardware and software issues within desktop and server environments
  • Familiar with ServiceNow or similar IT Service Management ticketing systems
  • Self-motivated and able to work with minimal supervision
  • Demonstrated ability to work in a fast-paced, dynamic environment and manage multiple priorities, escalations with technical skill, proactive communication and status, and finesse.
  • Familiarity with software-based media systems to support streaming video delivery
  • Avid experience supporting editors, back-end servers and Nexis Storage
  • College Degree required, Computer Science related field a plus
  • Technical certifications are a plus (MCSA, MCSE, CCNA, Cloud)

If interested, you may contact:
Homer Ballega     
Homer Ballega | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online