Job Description

Insurance - Enrollment/Billing Senior Representative
Job Number: 21-16139
 
Find your next opportunity in the Financial Services Industry. Eclaro is looking for an Insurance - Enrollment/Billing Senior Representative for our client in Bethlehem, PA.
 
Eclaro's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US.  If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:
  • This position is responsible for the timely application of deposit records that are received into the various receivable system platforms for Client Group Insurance without being fully applied to client invoices.
  • Research any partially applied payments and those with unacceptable variances within departmental metrics.
  • Applicant must demonstrate proficiencies in consistently managing workload, maintaining minimum productivity levels, and executing the application in timely and accurately.
 
Responsibilities:
  • Application of unidentified deposits
  • Application of unapplied (fully or partial) deposits
  • Meets or exceeds all timeliness, productivity and quality standards established for the position.
  • Researches information as needed from various resources in resolution of issues or anomalies
  • Resolves partially applied payments and unacceptable variances within departmental metrics
  • Identifies potential problem areas needing further exploration and communicates such matters to their Manager
  • Utilizes effective communication, courtesy and professionalism in all interactions, both internally and externally
  • Maintains data within internal applications and or tracking tools
  • Supports training initiatives or quality initiatives, as assigned.
  • Participates in the QA, UAT and pilot testing for all system releases
  • Supports established quality assurance standards
  • Demonstrates sensitivity to culturally diverse situations, clients and customers.
 
Qualifications:
  • Basic understanding of Group Insurance products and functional processes and supporting systems
  • Strong Verbal/Written Communication skills
  • Strong organizational skills, attention to detail, and results oriented
  • Ability to work within strict time constraints
  • Ability to adapt within a fast-paced environment and to changing scope
  • Multi-task oriented
  • Ability to work independently with multiple systems
  • Excellent customer service skills
  • Basic math skills required
  • Proficient in Microsoft Office Suite(Excel, Word, Outlook, Access)
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
 
If interested, you may contact:
Gladys Caña
Gladys.Cana@eclaro.com
6468495356
Gladys Caña | LinkedIn
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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