Job Description

Inside Sales Agents
Job Number: 20-04793
 
 
Join the Eclaro Team! Eclaro is looking for an Inside Sales Agents for our client in Boise, ID. This is a contract position located at our client's site.

 
Eclaro’s client is a leading technology solutions provider, specializing in digital transformations and collaboration with customers to manage their needs and achieve success. If you’re up to the challenge, then take a chance at this rewarding opportunity!  
 

Responsibilities:
  • Manage a high volume of Small and Medium Business inbound and outbound customer phone calls, emails, chats, and orders in a structured sales contact center environment
  • Create a positive customer experience by providing a complete, customized, and professional experience
  • Promote and sell products, services, and supplies to a diversity of customers
  • Utilize consultative selling techniques to maximize the revenue opportunities of every customer contact by:
    • Building rapport
    • Maintaining a professional and respectful demeanor
    • Discovering and evaluating customer’s needs and/or concerns
    • Using available tools and resources in order to provide accurate and complete information
    • Positioning products and services that align with the customer’s needs/interests
    • Anticipating and addressing objections
    • Closing the sale
  • Document customer, order, and account information accurately and completely
  • Develop and maintain a working knowledge of shopping products/services, systems/tools, policies/procedures and processes
  • Meet and exceed minimum performance metrics including but not limited to sales targets, quality of service provided, productivity, attendance, and schedule adherence
Qualifications:
  • Associate or Bachelor Degree preferred
  • 5+ years Business to business Experience
  • High technical aptitude preferred which includes but is not limited to:
    • PC & Printer knowledge (product, system, configuration)
    • Server knowledge
    • Lease/subscription knowledge
    • Account Pipeline experience
    • Account Management experience
  • Requires ability to:
    • work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business and performance goals
    • be available to work extra hours as call volumes and business need requires
    • be reliable and dependable with respect to attendance and schedule adherence
    • be self-driven and motivated
    • sell, cross-sell, and up-sell both client’s Consumer and Commercial products and services with confidence and credibility
    • demonstrate knowledge of how information technology impacts the success of a business
  • Candidates demonstrate the ability to:
    • multi-task within all contact channels including phone calls, emails and chat
    • navigate efficiently and confidently between multiple systems, tools/resources, and screens while maintaining a professional and customer-centric demeanor
    • communicate effectively and efficiently (verbally and in writing)
    • organize and manage time efficiently while paying attention to detail
    • think big picture and as an entrepreneur
    • work independently/solve problems with limited direction and support
    • embrace and champion change
    • remain open and responsive to coaching and feedback provided by a variety of individuals
    • act with integrity; promote and model the core values
    • take ownership of their personal growth and development, as well as that of performance
    • maintain a professional and positive demeanor
    • adhere to assigned schedule
       
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro 


If interested, you may contact:
Steve Adams

Steve.Adams@eclaro.com
866-577-3379
Steve Adams | LinkedIn
 

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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