Job Description

Reference # : 18-09729Title : HR Advisor
Category: Business Services - Other
Location : Austin, TX
Position Type : Right to Hire
Experience Level : Start Date : 10/29/2018
Assignment Detail
Industry:Financial ServicesJob Category:Human Resources
HR Advisor

Be part of the Financial Services Industry. Eclaro is looking for a HR Advisor for our client in Austin, TX.

Eclaro’s client is one of the largest Insurance Brokerage and Consulting Firms in the United States. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
The HR Advisor performs senior-level human resources responsibilities to an assigned segment of client companies. This full time position provides comprehensive outsourced HR services, broker’s resources, and delivers high-level guidance and consultation to clients' leaders, managers and employees. The position performs this function via a combination of remote work, telephone and tele-conference, email correspondence, and client’s technology platforms in the HR Service and Support Center (HRSSC). The HR Advisor reports to the HR Solutions Operations Manager.

•Performs clients' outsourced HR functions, including but not limited to: onboarding; employee and labor relations; performance management; employee development/performance improvement; employee/manager support; compliance; safety, security and risk management; benefits administration and enrollment; leave administration; and termination.
•Effectively serves as project team member in implementing HR outsourcing solutions for clients; builds and deploys a fully operational HR function; assists in the building and deployment of the InfinityHR HRIS system to support the new HR function and enable streamlined, paperless transactions.
•Advises Director of Operations or VP-HR Solutions regarding potential issues that may impact client service, client satisfaction, or operations; recommends potential solutions to eliminate or minimize impacts; implements solutions where requested or required.
•Anticipates clients' and employees' needs; proactively initiates and leads regularly client meetings to discuss strategy and direction of clients' business and people management; implements clients' HR initiatives in support of their business goals and objectives.
•Effectively manages negative and/or emotional situations; de-escalates these situations; employs a positive approach to problem-solving; and coaches managers and employees on potential options for resolving problems.
•Demonstrates clear understanding and application of each client's culture, approach; and HR policies, procedures and practices;
•Demonstrates superior active listening skills; restates callers' needs to confirm understanding.
•Manages calls, emails or issues in order to minimize call-backs, hand-offs and need for follow-up; fully documents all calls, emails and issues into the case management system.
•Responds cheerfully, appropriately and timely to client or employee requests.
•Manages all calls, emails or HR matters pursuant to each client's Call Escalation Protocols.
•Maintains rigorous professional standards for client and employee confidentiality.
•Manages specific projects as determined by the Director of Operations or VP-HR Solutions; performs other duties as requested or required.

•Comprehensive knowledge in all HR practice areas, including: talent acquisition; onboarding; benefits administration/enrollment; employee relations; leave administration (and interactions with state and federal laws); performance management/performance improvement; and manager support at the business partner level.
•Consultative approach to HR.
•Demonstrated ability to clearly and effectively communicate ideas to clients at all levels of the organization (including the C-level), in both written and oral communications.
•Superior customer service skills.
•Strong knowledge of state and federal employment laws and regulations.
•Skilled in effectively managing multiple clients and multiple activities in a fast-paced, rapidly changing environment.
•Detail-oriented and task-focused in all work activities.
•Very good working knowledge of Microsoft Word, Excel and PowerPoint.
•Working knowledge of various HR technology platforms is strongly.

•Bachelor's degree with in Human Resources Management, Business Administration or related field.
•7+ years of progressively responsible roles as an FLSA-exempt HR Generalist, HR Manager or HR Director.

•PHR, SPHR, and/or SHRM Certification


Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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