Job Description

Help Desk
Eclaro is looking for a Help Desk for an opportunity for our client in BENTONVILLE, AR.
 Position Overview:
  • Address initial Level 1 hardware and operating system calls for AIX, Linux, Windows, Storage, TSM, Networking, Voice, and server and desktop/laptop/printer and periphials
  • Perform problem determination and resolution procedures with the customer
  • Pass unresolved issues to IBM Level 2 support as necessary
  • Dispatch hardware to on-site techs as necessary
  • Update customers on status of problems
Required Skill:
  • Bilingual (Spanish) (Will be tested for translation skills as well as technical) Good communication skills in Spanish
  • Has been a Spanish Translator.
  • Identify all the major components for a computer (PC or Server)
  • Understand the basis of computer networking on at least the physical layer.
  • Know how to open a command line on a Windows System, and run commands from that line.
  • Have competent telephone skills, oral and written communication skills.
  • Maintain a positive attitude, and demonstrate tact and sensitivity in customer communication, while projecting a positive, professional image. 
  • Validate customer information Store #,  Who the contact is, what team they are from, what system has a problem, and what the issue is
  • Have good documentation skills (be able to clearly document and log work that has been done)
  • Strong customer service skills with the ability to balance technical support.
  • Have technical experience and skills in the areas of problem determination and analysis, competent level of analytical ability is required to Understand  the basic interrelationships of the products with each other and with the network as a whole, good working knowledge of complex and multi-vender environments
  • Must be a team player and work well with in-country and global teams in the "One Team" concept.

Preferred Skills:
  • Working knowledge of Remedy tool
  • Previous help desk experience

If interested in applying, send an email at   NOW.

ECLARO is a company that delivers talent. We provide fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including: Consulting, Professional Hire, Global Integrated DeliveryTM and Managed Services. ECLARO recruits and manages a staff of highly skilled individuals in an array of specialized disciplines. This approach enables our clients to leverage new opportunities, respond to increased and changing demands and increase their profitability. Please visit to see why the Right People are The AnswerTM.

Specialties: Customized solutions for Human Capital and Talent Acquisition, Permanent placement and retained search, Recruiting, Staff Augmentation, Contract Labor, Managed Services, RPO, MSP, VMS, IT solutions, management and support, offshore business process outsourcing.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


Company Size: 501-1000 employees
Type: Privately Held
Industry: Staffing and Recruiting
Founded: 1999

Application Instructions

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