Job Description

Reference # : 18-00890Title : Help Desk Technician
Location : Danbury, CT
Position Type : Contract
Experience Level : 4 YearsStart Date / End Date : 02/05/2018 / 03/30/2018
Assignment Detail
Industry:Healthcare ITJob Category:IT Operations / Infrastructure
Description
Help Desk Technician

Use your skills where innovative technology solutions begin. Eclaro is looking for a Help Desk Technician for our client in Danbury, CT.

Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!


The Help Desk Technician is needed to provide troubleshooting and diagnostics support to end users within hospitals and clinics, particularly surrounding the new software updgrade. Our Client is replacing Sorian with an upgraded version of Cerner.

RESPONSIBILITIES:
  • Will be report to a Desktop Services Lead who is located at Client sites.
    • Expenses for travel billed separately for mileage, parking and tolls.
  • These roles involve configuring, integrating, and troubleshooting support for end users throughout each hospital/clinic.
  • Will be directed by the management team
  • Provide troubleshooting support and application diagnostics
  • Install software on newly- deployed desktops, and provide guidance for end users
  • Utilize LANDesk/Ivanti ticketing system and provide proper documentation

QUALIFICATIONS:
  • Working knowledge of Microsoft products, Dragon software, dictation devices and scanners
  • Prior experience with Citrix and remote control a plus
  • Excellent customer service skills
  • Excellent communication skills and ability to work within a team environment
  • Dependable, reliable and professional
  • Must have reliable transportation.


If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro


Interested in applying?
Contact Tim Cusick at Tim.Cusick@eclaro.com now.



Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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